Delivery time estimates do not apply to personalized, large or heavy items (over 20lbs.) that require special shipping, items shipped directly from the manufacturer, or out-of-stock items.
Delivery estimates only apply to the contiguous United States. Saturday, Sunday and national holidays are not considered business days for these estimated transit days.
Where required to by law, Plow & Hearth collects applicable state and local sales taxes on your order and shipping charges. For more information, including the appropriate forms and instructions, please visit your state’s official website.
Please keep your order confirmation number. You will need it in the event you wish to cancel or check the status of your order.
If your order has not already been shipped, we can cancel it. To do so, please contact us immediately at 1-800-494-7544. If your order has already been shipped we will be unable to cancel it.
If, for any reason, you are not 100% satisfied with your purchase, return it within 90 days using one of our hassle-free return or exchange methods. Read more about our guarantee.
Our customer satisfaction number is 1-800-494-7544. Our representatives are available 8am to 10pm ET, Monday - Saturday. You can contact us at any time via our contact form.
Or you can write to us at:
Review our Frequently Asked Questions (FAQs) area for answers to the most commonly asked questions.
Our customer satisfaction number is 1-800-494-7544. Our representatives are available 8am to 10pm ET, Monday - Saturday. You can contact us at any time via our contact form.
Or you can write to us at:
