Returns & Exchanges
If you're not 100% satisfied with your Plow & Hearth purchase, you can return it for a refund within 90 days of your purchase. If your item is defective, you have one year from the date of purchase to return it.
Start your return easily and quickly online right now. To start a return, you'll need your order number and billing zip code. You can also start your return using an email address.
Finding Your Order Number
To find your order number, look for it on the packing slip that came with your order, or at the bottom of your shipping label (on the outside of your box). If you received a shipping confirmation email, this number will also be referenced there. This is a number that starts with a "2" and includes an "R," "M," "T" or "W." If you do not have this number, you can also start a return using your email address.
Processing Your Return
Once you enter a few questions about your return, you'll be able to print a shipping label and drop off your return to any UPS location.
There is a $6.95 fee for the shipping label, and this will be deducted from the cost of the original item when your refund is issued. If you’re returning an item because it is damaged, defective or an error was made on our part, you will not be charged for return shipping.
Returns are generally processed within 48 hours of receipt of the returned merchandise. Please note that food, live plants, customized items, or personalized items are not returnable.
You can also make a return at a Plow & Hearth store location. Please bring the merchandise as well as your packing slip and original packaging to the store with you to complete the return. Find a store near you.
If you'd like to exchange your merchandise, please call customer service at 1-800-494-7544. We'll place a new order for the merchandise you want, waive your outbound shipping charge and return the merchandise you don't want.
You may also go to a Plow & Hearth store location to do an exchange, however, not every store carries the same merchandise that you'll find on our website.
Returning Large Items Delivered by Motor Freight
If you ordered a large item that was delivered by motor freight, please inspect your merchandise thoroughly while the trucking company is still present during drop-off. If there is obvious damage to the merchandise, please document this damage on the bill of lading before the driver leaves. Any package defects such as tears, punctures, crushing, water damage or incorrect placement of the item may indicate concealed damage. Please keep all packaging until you have determined if the order is acceptable.
If you see obvious damage to your merchandise, you may refuse the shipment and note the reason for the refusal on the delivery paperwork. Call us at 1-800-494-7544 to arrange a replacement. You will not be charged for shipping and handling on your replacement order.
After Accepting the Delivery
If you discover a problem after the freight company has left, call us at 1-800-494-7544. We may be able to resolve the issue without a return. Please retain all packing material and boxes until you have verified the satisfactory condition of your purchase. If you do need to return or exchange a large item, call our customer service team and we'll arrange for it to be picked up by a freight company.
How long do I have to return something? You can return merchandise for a refund within 90 days of the original purchase date. If you discover that your merchandise is defective, you have one year from the date of purchase to make a return. To start a return on merchandise purchased within 90 days, use our online returns portal for the fastest service. For returns outside of the 90 day window, please call us at 1-800-494-7544.
Is there a charge for returns? There is a $6.95 shipping charge for a return. This is deducted from your refund when the return is processed. If the return is to address damaged or defective merchandise, or an issue caused by an error on our part, you will not be charged for the cost of return shipping.
Can I exchange something? Yes. If you'd like to exchange your merchandise, please call customer service. We'll place a new order for the merchandise you want, waive your outbound shipping charge and return the merchandise you don't want.
You may also go to a Plow & Hearth store location to do an exchange, however, not every store carries the same merchandise that you’ll find on our website.
What's the fastest way to make a return? Start a return at our online returns portal. You'll answer a few questions about your order and then get instructions for printing off a return ship label.
What information do I need to make a return? Have your order number (available on your shipping labels, pack slips or shipping confirmation emails) as well as your billing zip-code ready. These two things will help get the process started quickly on our returns portal.
Need additional return labels? If your return requires more than one box, you may need to complete the returns process for each box you need to return – the online returns process will guide you through this process.
What if I don't know the email address I used when placing my order? If you don’t know the email address you used when placing your order, or if you did not use an email address when placing your order, you’ll need to call us at 1-800-494-7544 to initiate your return. We can help you with your return, or we can assist you in linking a new email address to your purchase so that you can use the online returns portal for that order.