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Order Information




Tax Information

We are required by law to collect sales tax for items shipped to Maine, Maryland, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Virginia, and West Virginia.


We are required to collect sales tax for orders delivered in the states where we are located: MD, NC, NJ, NY, OH, PA, VA, WV. Please add the appropriate state and local taxes if your delivery location is in any of the above states.


Important Tax Information Regarding Kentucky, Oklahoma, South Dakota and Other States

Plow and Hearth is not required to and does not collect sales or use tax in all states. However, although this purchase is made over the Internet or by other remote means, it is not exempt from sales or use tax in the state in which you reside. States (except Alaska, Delaware, Montana, New Hampshire, and Oregon) require residents to pay a sales/use tax to the state tax authorities. For more information and the appropriate forms and instructions, please visit your state’s official website.

Shipping

Visit our Shipping area for detailed shipping information.


Checking the Status of Your Order

Please keep your order confirmation number. You will need it in the event you wish to cancel or check the status of your order.

If your order has not already been shipped, we can cancel it. To do so, please contact us immediately at 1-800-494-7544. If your order has already been shipped we will be unable to cancel it.


Satisfaction Guarantee

If, for any reason, you are not 100% satisfied with your purchase, return it within 90 days using one of our hassle-free return or exchange methods. Read more about our guarantee.

Our customer satisfaction number is 1-800-494-7544. Our representatives are available 6:00 a.m. to 11:00 p.m. ET, Monday - Saturday. You can contact us at any time via our contact form.

Or you can write to us at:

Plow & Hearth
Customer Satisfaction Department
PO Box 5000
7021 Wolftown-Hood Rd
Madison, VA 22727

Other Questions Regarding Your Order

Review our Frequently Asked Questions (FAQs) area for answers to the most commonly asked questions.

Our customer satisfaction number is 1-800-494-7544. Our representatives are available 7:00 a.m. to 11:00 p.m. ET, Monday - Saturday. You can contact us at any time via our contact form.

Or you can write to us at:

Plow & Hearth
Customer Satisfaction Department
PO Box 5000
7021 Wolftown-Hood Rd
Madison, VA 22727

What began as a small retail store in Madison, Virginia in 1980 has grown into 24 retail stores and a multi-channel online and catalog business. Through the years, we've remained dedicated to our guiding principles: we treat our customers like neighbors and friends and offer quality products backed by our full satisfaction guarantee.
"Great product and trusted company. You just can't go wrong with Plow & Hearth" -Plow & Hearth customer
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Estimated Standard Shipping Delivery Dates



Delivery time estimates do not apply to personalized, large or heavy items (over 20lbs.) that require special shipping, items shipped directly from the manufacturer, or out-of-stock items.

Delivery estimates only apply to the contiguous United States. Saturday, Sunday and national holidays are not considered business days for these estimated transit days.

To chat with a representative fill out the form below and press "Chat". While only your name and an email is required, we will be able to serve you better if you supply your phone number.
Chat hours are:
Monday - Sunday: 7am - 11pm Eastern Time
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