Returns & Exchanges

If you're not 100% satisfied with your Plow & Hearth purchase, you can return it for a refund within 90 days of your purchase. If your item is defective, you have one year from the date of purchase to return it. Refunds requested after 120 days may be issued as store credit or gift cards, as Shopify Payments does not allow refunds beyond this time frame.

Online Returns

Start your return easily and quickly online right now. To start a return, you'll need your order number and billing zip code. You can also start your return using an email address.

Finding Your Order Number

To find your order number, look for it on the packing slip that came with your order, or at the bottom of your shipping label (on the outside of your box). If you received a shipping confirmation email, this number will also be referenced there. This is a number that starts with a "2" and includes an "R," "M," "T" or "W." If you do not have this number, please call Customer Service at 1-800-494-7544.

Processing Your Return

Once you enter a few questions about your return, you'll be able to print a shipping label and drop off your return to any FedEx location.

There is a $6.95 fee for the shipping label, and this will be deducted from the cost of the original item when your refund is issued. If you’re returning an item because it is damaged, defective or an error was made on our part, you will not be charged for return shipping.

Returns are generally processed within 48 hours of receipt of the returned merchandise. Please note that food, live plants, customized items, or personalized items are not returnable.

In-Store Returns

You can also make a return at a Plow & Hearth store location. Please bring the merchandise as well as your packing slip and original packaging to the store with you to complete the return. Find a store near you.

Exchanges

If you'd like to exchange your merchandise, please call customer service at 1-800-494-7544. We'll place a new order for the merchandise you want, waive your outbound shipping charge and return the merchandise you don't want.

You may also go to a Plow & Hearth store location to do an exchange, however, not every store carries the same merchandise that you'll find on our website.

Returning Large Items Delivered by Motor Freight

If you ordered a large item that was delivered by motor freight, please inspect your merchandise thoroughly while the trucking company is still present during drop-off. If there is obvious damage to the merchandise, please document this damage on the bill of lading before the driver leaves. Any package defects such as tears, punctures, crushing, water damage or incorrect placement of the item may indicate concealed damage. Please keep all packaging until you have determined if the order is acceptable.

During Delivery

If you see obvious damage to your merchandise, you may refuse the shipment and note the reason for the refusal on the delivery paperwork. Call us at 1-800-494-7544 to arrange a replacement. You will not be charged for shipping and handling on your replacement order.

 

After Accepting the Delivery

If you discover a problem after the freight company has left, call us at 1-800-494-7544. We may be able to resolve the issue without a return. Please retain all packing material and boxes until you have verified the satisfactory condition of your purchase. If you do need to return or exchange a large item, call our customer service team and we'll arrange for it to be picked up by a freight company.

 

RETURN FAQS

How long do I have to return something? You can return merchandise for a refund within 90 days of the original purchase date. If you discover that your merchandise is defective, you have one year from the date of purchase to make a return. To start a return on merchandise purchased within 90 days, please call us at 1-800-494-7544.

Is there a charge for returns? There is a $6.95 shipping charge for a return. This is deducted from your refund when the return is processed. If the return is to address damaged or defective merchandise, or an issue caused by an error on our part, you will not be charged for the cost of return shipping.

Can I exchange something? Yes. If you'd like to exchange your merchandise, please call customer service. We'll place a new order for the merchandise you want, waive your outbound shipping charge and return the merchandise you don't want.