Thursday, April 24, 2014 11:46:04 AM
MOUSTACHE

Shipping Information



We ship most in-stock merchandise within 24 hours of receiving your order! Our standard shipping and handling charges cover most items. Certain heavy or oversized items may have extra shipping costs.



Shipping and Handling

Standard shipping and handling charges are based on the total price of merchandise shipped to each delivery address within the 48 contiguous states. Standard Ground Service requires 5-7 business days.

US Standard Shipping and Handling (within the 48 contiguous states)

Total   Standard   Express Service
(For orders under 20 lbs)
$0 - $25.00
$25.01 - $40.00
$40.01 - $50.00
$50.01 - $70.00
$70.01 - $100.00
$100.01 - $150.00
$150.01 - $200.00
$200.01 - $250.00
$250.01+
  $6.99
$8.99
$9.99
$11.99
$14.99
$17.99
$19.99
$22.99
10% of order
  $15.98
$17.98
$18.98
$20.98
$23.98
$26.98
$28.98
$31.98
$8.99 additional

Alaska, Hawaii, U.S. Territories and International Deliveries
If your delivery is to Alaska, Hawaii, U.S. Territories or an International address, please order by phone so we can give you all the available shipping options.
Canada Standard Shipping and Handling
Total Standard  
$0 - $25.00
$25.01 - $40.00
$40.01 - $50.00
$50.01 - $70.00
$70.01 - $100.00
$100.01 - $150.00
$150.01 - $200.00
$200.01 - $300.00
$300.01+
  $41.99
$43.99
$44.99
$46.99
$49.99
$52.99
$54.99
$57.99
20% of order
   

Express Deliveries to Canada
If you would like express delivery, please call so we can give you all the available shipping options.
Just call us at 1-800-494-7544. Please allow 2-4 weeks for delivery.

Please note that shipping charges are estimated and do not take into account multiple, oversized packages. We estimate shipping costs in order to keep shipping costs as minimal as possible. Actual shipping charges will be calculated and added when your order is processed. If there is a significant increase in shipping your order will be held and you will be contacted by our Customer Service. We apologize in advance for any inconvenience this may cause you.

Express Delivery

Add just $8.99 for each delivery address to upgrade to our Plow & Hearth Express Delivery. Your order will arrive on the 2nd business day (Monday - Friday) after it ships from our distribution center or we'll promptly refund both your regular Shipping and Handling charges and the cost of Express Delivery. We guarantee it!

This service applies to all orders of in-stock merchandise under 20 lbs. for delivery in the contiguous U.S. Call 1-800-494-7544. for rates on expedited orders over 20 lbs. or international deliveries.


Alaska, Hawaii, U.S. Territories and International Deliveries

1-800-494-7544. or email for rates.

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Motor Freight Shipping
Some of our large or heavy items are shipped via motor freight carrier. Carriers schedule deliveries Monday through Friday between 9:00 a.m. and 5:00 p.m.

Standard freight delivery policy provides only curbside delivery. It may be helpful to have assistance available when your merchandise is delivered. Additional delivery charges may be incurred if you require the driver's assistance.

The carrier will require that you accept and sign for the shipment. Please carefully inspect the packages you receive. If your order appears damaged, describe the damages on the delivery receipt. You may refuse the delivery if you discover any damage.

If you have any questions about motor freight shipments, please contact our Customer Satisfaction department at 1-800-494-7544 or email customer service. Motor freight delivery is not available outside the contiguous United States.
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White Glove Delivery
Our premium service, noted in the copy of selected furniture pieces, includes delivery to the room you specify, where the piece is unboxed and all packing materials are taken away. The service is included in the additional shipping cost of these items. White Glove Delivery is not available outside the contiguous United States.

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