Customer Service
Help Center
Order Information & Returns
Tax Information
We are required by law to collect sales tax for items shipped to Maryland, New York, North Carolina, Ohio, Pennsylvania, and Virginia.
We are required by law to collect sales tax for items shipped to Maryland, New York, North Carolina, Ohio, Pennsylvania, and Virginia.
| Maryland | 6.0% |
| North Carolina | 6.75% |
| New York | 8.625% |
| Ohio | 7.0% |
| Pennsylvania | 6.0% |
| Virginia | 5.0% |
| New Jersey | 7.0% |
Checking the Status of Your Order
Please keep your order confirmation number. You will need it in the event you wish to cancel or check the status of your order.
If your order has not already been shipped, we can cancel it. To do so, please contact us immediately at 1-800-494-7544. If your order has already been shipped we will be unable to cancel it.
Please keep your order confirmation number. You will need it in the event you wish to cancel or check the status of your order.
If your order has not already been shipped, we can cancel it. To do so, please contact us immediately at 1-800-494-7544. If your order has already been shipped we will be unable to cancel it.
Returns and Exchanges
If, for any reason, you are not 100% satisfied with your purchase, you can return it within 90 days for exchange or refund. Read more about our guarantee.
Our customer service number is 1-800-494-7544. Our friendly, Madison, VA-based advisors are available 7:00 a.m. to 11:00 p.m. ET, Monday - Saturday. You can contact them at any time via our contact form. Or you can write them at:
Plow & Hearth
Customer Service Department
PO Box 6000
Madison, VA 22727-1600
If, for any reason, you are not 100% satisfied with your purchase, you can return it within 90 days for exchange or refund. Read more about our guarantee.
Our customer service number is 1-800-494-7544. Our friendly, Madison, VA-based advisors are available 7:00 a.m. to 11:00 p.m. ET, Monday - Saturday. You can contact them at any time via our contact form. Or you can write them at:
Plow & Hearth
Customer Service Department
PO Box 6000
Madison, VA 22727-1600
Other Questions Regarding Your Order
Review our Frequently Asked Questions (FAQs) area for answers to the most commonly asked questions.
Our customer satisfaction number is 1-800-494-7544. Representatives are available 6:00 a.m. to 11:00 p.m. ET, Monday - Saturday. You can contact us at any time via our contact form. Or you can write to us at:
Plow & Hearth
Customer Satisfaction Department
PO Box 6000
Madison, VA 22727-1600
Review our Frequently Asked Questions (FAQs) area for answers to the most commonly asked questions.
Our customer satisfaction number is 1-800-494-7544. Representatives are available 6:00 a.m. to 11:00 p.m. ET, Monday - Saturday. You can contact us at any time via our contact form. Or you can write to us at:
Plow & Hearth
Customer Satisfaction Department
PO Box 6000
Madison, VA 22727-1600
SHOP PLOW & HEARTH
COMPANY INFORMATION
PLOW & HEARTH RECOMMENDS
HearthSong:
Classic Toys
| Outdoor Play Toys
| Educational Toys
| Water & Pool Toys
| Fun With Gardening
| Dolls & Dollhouses
| Active Games
Magic Cabin: Pretend Play | Wooden Toys | Fairy Dolls | Rubens Barn Dolls | Dolls & Plush Dolls Wind & Weather: Weather Instruments | Garden Art | Whirligigs & Wind Spinners | Outdoor Wind Chimes | Rain Gauges | Garden Accents | Outdoor Thermometers Problem Solvers: Storage Solvers | Kitchen Organizers | Travel Accessories | Space Savers | Mud Rugs & Doormats Reuseit: Reusable Bags | Water Bottles | Gifts for Cooks | Food Storage & Food Savers | Bento Boxes |
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