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It seems like only yesterday that we mailed our first Plow & Hearth catalog. It's hard to believe that so many years have passed and our home-based family business has successfully grown into a nationally recognized company with millions of customers!

Throughout these many years of great change and growth, our guiding principle has remained constant. Like the owners of the "old-fashioned" country store, we believe in treating our customers like our neighbors and friends. We offer only products we use or would use ourselves, we offer them at fair prices, and we guarantee them without condition. Your satisfaction, both in dealing with us and in the products you buy, must be complete. Nothing less is acceptable.

Please give us a call if you have the slightest problem with any product you have purchased from us. Our customer satisfaction number is 1-800-494-7544. Representatives are available 7:00 a.m. to 11:00 p.m. ET, Monday - Saturday. You can contact us by email at any time.

Today, as always, we owe Plow & Hearth's success to you, our customer. We appreciate your patronage and look forward to serving you for many years to come.

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