Comments about Product: Before ordering I had called and asked if it came with a metal stand. I said I saw it in the picture and did not see a price for it. The girl I spoke with checked and then assured me that it did come with the metal free standing stand. When the swing arrived it said there were 3 packages. Only two arrived. I called to find out where the third package was and was told the pillows were put into one box therefore no third box was coming. I asked about the metal stand and was told that they do not sell the stand any more and haven't had one in stock for quite some time now. When I told her I had called before ordering she told me that the girl was wrong, period. I am not happy about the whole incident and will be sending this swing set back!
By Willow tree
Just what I wanted!
Comments about Product: Anyone who complains about the simplicity of hanging this item has a problem!
tell whats not included
Comments about Product: I was very dissapointed that after spending atleast $200 for the swing and stand that we had to go buy a chain to hang it. Should say in the description there is no chain. Not that hard. customer service wasn't alot of help also.
Make sure you know what you are getting.
Comments about Product: After spending over $200 for this swing and pillows and stand we still have to go out and buy an extension chain and another hook. I went by the photo in the magazine and never said the extension chain wasn't included. I think it is really pitiful to pay this much and still is not complete. The holes for the screws weren't exactly even. The directions were pretty bad also. Throw them away. It is now a double whammy seeing all the stuff I bought on sale. Maybe then going out and still purchasing the chain and hook wouldn't make me so mad. I am very disappointed with the misrepresentation. Would also like a response from a person with the magazine. Would hate to not ever buy again but with the customer service basically telling me well sorry, just go buy one and didn't really seem to care.
You'll definitely want the cushions!
Comments about Product: This chair is absolutely delightful. Feels like you are "free floating". You will definitely want to order the cushions, as they make a ton of difference in the comfort. We were able to hang this chair from a porch beam and it has become the favorite spot.
By Cat Mama Karen
A welcome addition to my deck!
Comments about Product: I have wanted one of these chairs for years but the prices I saw were prohibitive. Your price was very reasonable for such a well made item. It is very comfortable and I am enjoying it very much.
Comments about Product: Very comfy
Comments about Product: The pillows are a must have. Makes it even more comfortable.
I added a swivel hook so it can go in any direction.
Comments about Product: I love the stand as I did not have a tree to hang the swing from. I also purchased the swing, Dragonfly. It did not have a S hook with it and I am still waiting for the bag to carry it in, as it was included with the swing and did not come in package. It must have gotten overlooked. I did call and let them know.
Other wise....I love my swing and stand.
By DIY queen
Stand is good, hardware not included
Comments about Product: I was given the swing. Only needed the stand. Instructions hard to understand. Hook not included. Easy to put together once I figured out how pieces went together. Seems to be very sturdy and durable. Had to purchase chain and hook at hardware store.
Delivery was quick and stand was packaged well. No chance for scratching, all parts were wrapped.
So pleased with product & service
Comments about Product: Even though this item was rather expensive, it is worth every penny and a perfect gift. The recipient says "she is addicted to her new swing/hammock"...
By Best Daughter Ever
Mother's Day Gift
Comments about Product: The customer service guy was the nicest! The order arrives before they said it would I was concerned about delivery because this was a Mother's Day gift and it was on back order. My mom loved the hammock chair
Beware if You buy the Hammock Stand
Comments about Product: The swing is great! I love it. But beware if you buy the Hammock stand. It comes with one page picture instructions that are not very detailed. You will need a phillips head screwdriver and an Allen's wrench to put it together which the instructions do not tell you that. Once I finally got it put together it is sufficient. Make sure you check the box when you get the swing for the S hook because it is clear in the bottom and does not come out with the swing.
Assembly needs refinement
Comments about Product: To aid in a tight fit (I'm assuming) the outer tubing was drilled to create an indention on the interior of the tube to fit over a solid rod. Too much stuck out and it had to be ground down to fit at all. This took considerable time and effort. It wwould have been much easier assembly and a better fit to drill a complete hole and use a set screw arrangement.
By NJ RESIDENT :)
Great Hammock swings
Comments about Product: Hi! I BOUGHT 2 OF THE HAMMOCKS W STAND- NO PILLOWS THOUGH.I HAVE HAD THEM FOR TWO SUMMER AND THEY ARE GREAT,AT FIRST THEY DO SIT UP HIGH BUT NOT FOR LONG YOU JUST HAVE TO BREAK THEM IN THEN YOU WILL SEE THAT IT SITS PRETTY LOW,AS A MATTER OF FACT I HAVE ONE THAT IS BROKEN IN (SITS LOW) AND THE OTHER ONE IS STILL ALITTLE HIGHER-BUT THATS JUST BECAUSE NO ONE HAS SAT IN IT HARDLY BUT IM SURE ONCE ITS USED IT WILL WITH NO PROBLEM.ALTHOUGH THAT PARTICULAR ONE I WILL BE HAVING TO REPLACE BECAUSE I HAD IT ON THE FRONT OPEN PORCH AND MY SONS FRIEND CAME OVER (TEEN STOCKY 210LBS) SAT IN IT FOR A FEW SEOCONDS AND THE WOODEN BAR BROKE IN HALF JUST 2 DAYS AGO I DONT KNOW WHY I HAVE HAD PEOPLE ON THAT PARTICULAR SWING BEFORE ON PREVIOUS SUMMERS AND THEY WERE GIVE OR TAKE IN THE SAME WEIGHT BRACKET AND NEVER HAD A PROBLEM, ALTHOUGH IT WAS THE LEAST USED THIS SUMMER I MIGHT OF SAT IN IT ONCE BUT THAT DOESN'T MATTER BUT MAYBE SINCE THE WEATHER HAS BEEN CHANGING AND GETTING PRETTY COLD OUT 50° AT NIHGHT THEN BACK TO BEING WARM AGAIN MAYBE THE WOODEN BAR ISNT MADE OUT OF THE TYPE OF WOOD THAT WITHSTANDS THAT WEATHER PATTERN IM NOT SURE PLEASE CHECK FOR YOURSELF, BUT I BRING THEM IN FOR THE WINTER BEFORE IT SNOWS. OVERALL I LOVE THEM AND WORTH THE MONEY,THE STAND AS WELL AND I HAD NO MISSING PARTS THANKS GOD BECAUSE I WAS ONLY ORDERING THEM TO ENTERTAIN MY AUNT WHO WAS COMING FROM FLORIDA AND WAS SETTING THEM UP AT 4AM THE MORNING OF HER ARRIVAL SO I WOULDN'T HAVE TIME TO SEND IT BACK OR WAIT FOR PARTS.THE STAND WAS EASY TO PUT TOGETHER FROM 1-5 IT WAS A 2. THANKS I HOPE THIS HELPS ANYONE.
By Swedish sailor
Comments about Product: I ordered 4 of these pillows for my outside chairs and hammock swing and they are great. They have been outside all summer, rain or shine, and they look like the day they arrived; the colors are still bright and they dry very quickly. They are very comfortable and look great on my patio. I will definitley order more of these pillows for my new chairs next year.
Good But Needs Accessory
Comments about Product: When I first set it up (or rather, my 12 year old grandson did with no trouble) I thought it was uncomfortable with the bottom rope digging into my legs and my feet just hanging. But I still loved the free-floating concept, and the stand and swing are well made, so I found a footrest (just made for a rope swing) from a hammock company on line and it made my swing perfect. I suggest that P&H get this type of footrest as an option. It becomes a true floating swing, and so comfortable you keep dozing off before you read a whole page. I might add that the pillows (blue geometric) are beautiful.
Comments about Product: I decided to hang these on our children's, adults now, swing set. When I opened the package I was a little nervous, they don't seem too durable and one didn't come with a hanging hook. They hung too high on the swing set. Hmmm...... I remembered I had the hardware from the traditional hammock that got smashed by a tree. Perfect solution and OMG unbelievably comfortable. I do not take naps, but that might change now. I hope they are durable and last.
OOPS! Missing part?!
Comments about Product: Little disappointed-one of ropes to hammock hanger had pulled out. No longer comes with part necessary to attach it to stand so had to go buy piece of chain to do so YET picture in catalog showed it so thought it would be included.
By sus, not an engineer
the worst directions i've encountered
Comments about Product: received as a birthday gift. directions had no words. depicted a 3 dimentional object as 1 dimentional. no indication of screws. no indication you needed an allen wrench. the sweat and swear words associated with its assembly will hopefully be outweighed by the pleasure of sitting in it. although i do need a step to get into the chair, it is still relaxing.
Comments about Product: The stand was extremely difficult to assemble even though the concept/design is simple, there were some metal spurs which made inserting 1 side very challenging and both sides had to slide in at the same time. I nearly gave up on putting it together. Once assembled the stand is very sturdy yet easy to move. As another review noted the s hook which is included is too small to fit through the loop on the stand; very frustrating.
I find the hammock itself to be uncomfortable. The bottom rail puts a lot of pressure on the back of my legs while sitting, it's hard to find and maintain a comfortable position.
A little piece of heaven!
Comments about Product: I bought this as a birthday gift for my daughter. All of her friends fight over who gets to use it when they visit. It hangs great under the pergola. I can't get over how comfy it is, makes you feel like you are at a resort relaxing. I bough the pillow set but the pillow behind your back is almost too much so we use it with just one for the seat. I'll get a second one as a graduation gift but not the pillows. I can save by grabbing just one pillow at a department store. Bottom line is this swing is the BOMB!!
Comments about Product: This was a gift for my daughter's birthday and it's perfect! It is durable, sturdy, and attractive. It has stood up to the test of a 9 year-old swinging in it almost non-stop since she got it. I would recommend this to anyone looking for an attractive, comfortable spot to read a good book this summer!
By Disappointed consumer
Not up to par
Comments about Product: Very disappointed in this with the stand set that was purchased. The directions to assemble the stand were the worst I've ever encountered. I also expected all of the necessary hardware to be included, but it required an extra S hook because the one that was supplied was to small for the stand. The swing is too short for the stand, and the seat is extremely uncomfortable for both tall and short people.
By Mr Greenthumb
You will never want to get out !
Comments about Product: I bought 2 - they are hanging in my covered patio Excellent workmanship very good quality for the price!!!
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