ABOUT US
Employment
What began in 1980 as a one-store retail operation in Madison County, Virginia is today's Plow & Hearth. a national mail order catalog, Internet, and retail company.
Plow and Hearth is an equal opportunity employer committed to hiring a diverse workforce. We encourage qualified candidates to apply regardless of race, color, creed, religion, national origin, sex, sexual orientation, age, disability, or veteran status.
Cultivate your career and come grow with us!
Please print our online application, complete and email or fax into us. Send with resume and cover letter to:
Plow and Hearth is an equal opportunity employer committed to hiring a diverse workforce. We encourage qualified candidates to apply regardless of race, color, creed, religion, national origin, sex, sexual orientation, age, disability, or veteran status.
Cultivate your career and come grow with us!
Please print our online application, complete and email or fax into us. Send with resume and cover letter to:
Plow & Hearth
Human Resources
P.O. Box 5000 - Madison, VA 22727
FAX: 540-948-7299
E-mail: jobs@plowandhearth.com
Madison, Virginia Corporate Office Opportunities
Retail Store Opportunities
Retail Store Associate - Full-time/Exempt - All Locations
Retail Store Manager - Full-time/Exempt - All Locations
Retail Store Supervisor - Full-time/Exempt - Rockville, MD, Leesburg, VA & Harrisburg, PA
Art Director (Temporary)
Essential Duties & Responsibilities:
Duties and responsibilities of the position include but are not limited to the following:
Oversee the photography, design, and production of catalogs, collateral and other vehicles
Direct photography using in-house and outsourced resources
Identify and scout locations
Determine schedules
Cast talent
Deliver inspired presentations
Ensure that creative strategy as defined by the Creative Director is executed satisfactorily
Ensure proper pacing and space allocation on key items
Manage process of developing concepts for new creative strategies
Manage cover development process
Collaborate with Merchandisers to determine goals and objectives for product presentations
Evaluate changes requested and determine action
Insure quality of work produced by the team (photography, color reproduction, design, etc)
Work with Designers to ensure timely completion/distribution of proofs
Oversee color separation through printing process
Attend press checks or delegate to team member
Meet budgets set
Continually evaluate and improve on processes
Stay abreast of changes in technology which could advance our efforts, improve quality
Note: This position is projected to be a temporary assignment. Estimated length of the assignment is 4-8 weeks with the possibility of extension based on performance and project availability.
3-5 years experience in the catalog industry
4 year degree in related field or equivalent work experience
Experience in managing production of the graphic arts, magazine or catalogs
Knowledge of Macintosh platform with basic understanding of a multi use network and the ability to navigate through that network with little or no difficulty
Advanced proficiency in the use of InDesign
Knowledge of Photoshop, Adobe Illustrator and other graphics programs
Basics level of experience in other Mac applications such as Microsoft Word, Excel, etc.
Knowledge of web offset and rotogravure printing
Ability to work well as a team player but demonstrates skills as a leader
Work well under pressure
Demonstrated talent and skill in the design of print material (portfolio review)
Previous experience working with children preferred.
Oversee the photography, design, and production of catalogs, collateral and other vehicles
Direct photography using in-house and outsourced resources
Identify and scout locations
Determine schedules
Cast talent
Deliver inspired presentations
Ensure that creative strategy as defined by the Creative Director is executed satisfactorily
Ensure proper pacing and space allocation on key items
Manage process of developing concepts for new creative strategies
Manage cover development process
Collaborate with Merchandisers to determine goals and objectives for product presentations
Evaluate changes requested and determine action
Insure quality of work produced by the team (photography, color reproduction, design, etc)
Work with Designers to ensure timely completion/distribution of proofs
Oversee color separation through printing process
Attend press checks or delegate to team member
Meet budgets set
Continually evaluate and improve on processes
Stay abreast of changes in technology which could advance our efforts, improve quality
Note: This position is projected to be a temporary assignment. Estimated length of the assignment is 4-8 weeks with the possibility of extension based on performance and project availability.
Qualifications:
5-7 years Art Direction experience 3-5 years experience in the catalog industry
4 year degree in related field or equivalent work experience
Experience in managing production of the graphic arts, magazine or catalogs
Knowledge of Macintosh platform with basic understanding of a multi use network and the ability to navigate through that network with little or no difficulty
Advanced proficiency in the use of InDesign
Knowledge of Photoshop, Adobe Illustrator and other graphics programs
Basics level of experience in other Mac applications such as Microsoft Word, Excel, etc.
Knowledge of web offset and rotogravure printing
Ability to work well as a team player but demonstrates skills as a leader
Work well under pressure
Demonstrated talent and skill in the design of print material (portfolio review)
Previous experience working with children preferred.
Chief Financial Officer
As a key member of the Plow and Hearth Leadership team, the Chief Financial Officer will report to the CEO and President and assume both a strategic and tactical role in the overall management of the company. The CFO will have primary day-to-day responsibility for planning, implementing, managing and controlling all financial-related activities of the company. This will include direct responsibility for accounting, forecasting, strategic planning, warehouse management, Information Technology and Retail Expansion.
Essential Duties & Responsibilities:
Essential Duties & Responsibilities:
• Provides hands on leadership in the development for the continuous evaluation of short and long-term strategic financial objectives.
• Direct and oversee all aspects of the financial functions of the organization.
• Evaluates and advises on the impact of long range planning, introduction of new programs/ strategies and regulatory action.
• Establish and maintain strong relationships with leadership team members to identify their needs and seek full range of business solutions.
• Provide leadership team with advice on the financial implications of business activities.
• Manage processes for financial forecasting, budgets and consolidation and reporting to the Company
• Provide recommendations to strategically enhance financial performance and business opportunities.
• Ensure that effective internal controls are in place and ensure compliance with GAAP and applicable federal, state and local regulatory laws and rules for financial and tax reporting.
• 10+ years in progressively responsible financial leadership roles, preferably in a direct multi-channel business.
• Prefer experience in Retail Store Expansion and Information Technology.
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
• High level of integrity and dependability with a strong sense of urgency and results-orientation.
• Direct and oversee all aspects of the financial functions of the organization.
• Evaluates and advises on the impact of long range planning, introduction of new programs/ strategies and regulatory action.
• Establish and maintain strong relationships with leadership team members to identify their needs and seek full range of business solutions.
• Provide leadership team with advice on the financial implications of business activities.
• Manage processes for financial forecasting, budgets and consolidation and reporting to the Company
• Provide recommendations to strategically enhance financial performance and business opportunities.
• Ensure that effective internal controls are in place and ensure compliance with GAAP and applicable federal, state and local regulatory laws and rules for financial and tax reporting.
Qualifications:
• BS in Accounting or Finance, MBA and/or CPA highly desirable • 10+ years in progressively responsible financial leadership roles, preferably in a direct multi-channel business.
• Prefer experience in Retail Store Expansion and Information Technology.
Personal Attributes:
• Strong interpersonal skills, ability to communicate and manage well at all levels of the organization. • Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
• High level of integrity and dependability with a strong sense of urgency and results-orientation.
Other Skills & Abilities:
• PC proficiency is essential in Microsoft Office Suite
Controller
The role of the Controller is to provide the business with timely, accurate reporting that is actionable and will assist the business in making key decisions about how to spend its capital. To be successful in this role, the Controller will be a proactive individual passionate about impacting both top and bottom line performance. This is key role in the organization and one that is suited for someone who wants to be part of a winning and growing team.
Essential Duties & Responsibilities:
Essential Duties & Responsibilities:
• Manage all accounting functions, including: accounts payable, general ledger, payroll, financial reporting, cash management, budgeting and forecasting. Ensure compliance with IRS and individual state tax laws and following Generally Accepted Accounting Principles.
• Coordinate and oversee the annual audit and tax planning with outside audit firm.
• Create/Review various reports and analysis prepared by Accounting staff including:
- various budget vs actual analysis - ie. catalog costs, shipping costs, labor analysis, etc
- sales tax and property tax returns
- collateral reports for bankers
- inventory turns & ratios
• Maintain a detailed cash forecasting model to ensure adequate funds for operations. Create and maintain a dynamic forecasting model to frequently update current sales trends and identify areas for improvement in adherence to budget.
• Lead the preparation of the annual budget and assist with crafting and implementing the Long-Range Plan
• Conduct monthly staff meetings to review departmental goals, share ideas with the goal of streamlining processes.
• Define and produce reports critical to making key business decisions. Assist in reviewing and analyzing circulation and marketing programs to ensure optimization of revenue and expenses.
• Work with IT to improve reporting and streamline processes and systems.
• Meet at minimum monthly with department heads to manage and control expenses while looking for savings opportunities.
• 10+ years of progressive experience in accounting or finance department (multi-channel retail experience preferred).
• Excellent organizational, analytical and interpersonal skills.
• 5+ years supervisory experience
• Outstanding computer skills. Direct experience working with multiple systems and in managing IT related projects.
• Exposure to company/system integration or M&A activity.
• Dynamic leader who adapts well to change.
• Coordinate and oversee the annual audit and tax planning with outside audit firm.
• Create/Review various reports and analysis prepared by Accounting staff including:
- various budget vs actual analysis - ie. catalog costs, shipping costs, labor analysis, etc
- sales tax and property tax returns
- collateral reports for bankers
- inventory turns & ratios
• Maintain a detailed cash forecasting model to ensure adequate funds for operations. Create and maintain a dynamic forecasting model to frequently update current sales trends and identify areas for improvement in adherence to budget.
• Lead the preparation of the annual budget and assist with crafting and implementing the Long-Range Plan
• Conduct monthly staff meetings to review departmental goals, share ideas with the goal of streamlining processes.
• Define and produce reports critical to making key business decisions. Assist in reviewing and analyzing circulation and marketing programs to ensure optimization of revenue and expenses.
• Work with IT to improve reporting and streamline processes and systems.
• Meet at minimum monthly with department heads to manage and control expenses while looking for savings opportunities.
Qualifications:
• B.A. or B.S Degree in Accounting (MBA preferred)• 10+ years of progressive experience in accounting or finance department (multi-channel retail experience preferred).
• Excellent organizational, analytical and interpersonal skills.
• 5+ years supervisory experience
• Outstanding computer skills. Direct experience working with multiple systems and in managing IT related projects.
• Exposure to company/system integration or M&A activity.
• Dynamic leader who adapts well to change.
Expeditor (Merchandising Operations)
Essential Duties & Responsibilities:
Support Control Buyers with the acquisition of merchandise from suppliers.
Maintain inventory records.
Assist internal customers by providing accurate and timely information on delivery of merchandise by maintaining the current expected receipt dates on all open purchase orders.
Identify priority shipments or vendors to be called for status of orders. Compare Backorder & Open Purchase Order report daily confirming ship dates on all purchase orders. When necessary, negotiate discounts, expedite shipping, and/or extended terms for vendor failures.
Key purchase orders into system.
Assess daily merchandise receipts for accuracy and take any necessary action.
Assist Customer Satisfaction with customer questions/problems associated with backordered merchandise.
Counsel vendors on Vendor Operating Procedure policies and vendor chargeback infractions.
Prepare written and oral correspondence to vendors and internal customers including spreadsheets to key vendors
Assist with other areas of the Inventory Control Department as requested.
Work with freight forwarder to manage and track international shipments.
Excellent organizational skills with attention to detail.
Negotiation and analytical skills.
Excellent communication skills, both written and verbal (60% of activities require phone skills).
Ability to handle multiple projects and meet required deadlines of each. Individual must be a self-starter and able to work independently.
Working knowledge of computers, preferred software includes MOSIS and Microsoft Office.
Individual must be flexible and able to make decisions quickly.
Maintain inventory records.
Assist internal customers by providing accurate and timely information on delivery of merchandise by maintaining the current expected receipt dates on all open purchase orders.
Identify priority shipments or vendors to be called for status of orders. Compare Backorder & Open Purchase Order report daily confirming ship dates on all purchase orders. When necessary, negotiate discounts, expedite shipping, and/or extended terms for vendor failures.
Key purchase orders into system.
Assess daily merchandise receipts for accuracy and take any necessary action.
Assist Customer Satisfaction with customer questions/problems associated with backordered merchandise.
Counsel vendors on Vendor Operating Procedure policies and vendor chargeback infractions.
Prepare written and oral correspondence to vendors and internal customers including spreadsheets to key vendors
Assist with other areas of the Inventory Control Department as requested.
Work with freight forwarder to manage and track international shipments.
Qualifications:
Individual much be customer focused, both internally and externally.
Excellent organizational skills with attention to detail.
Negotiation and analytical skills.
Excellent communication skills, both written and verbal (60% of activities require phone skills).
Ability to handle multiple projects and meet required deadlines of each. Individual must be a self-starter and able to work independently.
Working knowledge of computers, preferred software includes MOSIS and Microsoft Office.
Individual must be flexible and able to make decisions quickly.
Online Marketing Assistant
Responsible for assisting with all Online Marketing initiatives. Manage affiliate relations. Maintain promotion codes for all online marketing channels, adding and removing for channels as necessary and communicating with third parties and affiliates. Entry of expenses into internal tracking sheets and submission of invoices to accounting.
Essential Duties & Responsibilities:
Essential Duties & Responsibilities:
Duties and responsibilities include, but are not limited to, the following:
Manage existing relationships with online affiliates as well as approve new affiliates through LinkShare. Maintain affiliate text links, offers and banner assets for affiliate use.
Manage creative briefs and work with designers and copywriters to execute a multitude of banner assets for all Madison brands.
Set up and maintain all active and discontinued promotion codes. Distribute codes and promotion links to third parties.
Schedule quarterly online sale events with event / deal partners for all brands
Work closely with manager and accounting team to submit affiliate invoices, bills, and receipts for all online programs.
Highly proficient in Microsoft Excel and web applications
Excellent English and communication skills to manage affiliate relations
Strong time management skills including the ability to work at a quick pace and shifting priorities.
Undergraduate degree is preferred.
Manage existing relationships with online affiliates as well as approve new affiliates through LinkShare. Maintain affiliate text links, offers and banner assets for affiliate use.
Manage creative briefs and work with designers and copywriters to execute a multitude of banner assets for all Madison brands.
Set up and maintain all active and discontinued promotion codes. Distribute codes and promotion links to third parties.
Schedule quarterly online sale events with event / deal partners for all brands
Work closely with manager and accounting team to submit affiliate invoices, bills, and receipts for all online programs.
Qualifications:
The requirements listed below represent the minimum knowledge, skill, and/or ability required, to perform job function: Highly proficient in Microsoft Excel and web applications
Excellent English and communication skills to manage affiliate relations
Strong time management skills including the ability to work at a quick pace and shifting priorities.
Undergraduate degree is preferred.
Paid Search (SEM) Specialist
The Paid Search Specialist will create and manage highly effective pay-per-click programs for all of the Madison brands. We are seeking a HIGHLY motivated and results-driven individual who will thrive in a fast-paced marketing environment.
The successful candidate will be charged with a wide range of activities that will include:
The successful candidate will be charged with a wide range of activities that will include:
• Maintain, optimize, and build-out existing paid search campaign structures with the addition of new keywords, negative keywords, text ads, etc.
• Management of paid search promotions
• Cultivate current agency and search engine relationships
• Responsible for adhering to paid search budgets and ROI metrics
• Track paid search campaign performance, testing scenarios, industry trends, and key competitor analysis
• Keep apprised of market / industry research, leading blogs and competitive research
• Must be analytical and quantitative in nature, a self-starter, exceptional communication and project management skills, and a willingness to learn
• Ability to analyze, generate reports, and effectively make recommendations
• Strong understanding and experience with Microsoft Office applications, Google Adwords & Google Analytics, and Microsoft AdCenter
• Vendor management experience
• Bachelors degree in marketing or business administration is preferred
This role reports to the Senior Manager, Online Marketing.
• Management of paid search promotions
• Cultivate current agency and search engine relationships
• Responsible for adhering to paid search budgets and ROI metrics
• Track paid search campaign performance, testing scenarios, industry trends, and key competitor analysis
• Keep apprised of market / industry research, leading blogs and competitive research
Requirements:
• Minimum of 2-4 years of online retail experience in search engine marketing (SEM), web analytic tools, and knowledge of eCommerce practices and trends.• Must be analytical and quantitative in nature, a self-starter, exceptional communication and project management skills, and a willingness to learn
• Ability to analyze, generate reports, and effectively make recommendations
• Strong understanding and experience with Microsoft Office applications, Google Adwords & Google Analytics, and Microsoft AdCenter
• Vendor management experience
• Bachelors degree in marketing or business administration is preferred
This role reports to the Senior Manager, Online Marketing.
SEO Content Specialist/Web Copywriter
The Search Engine Optimization (SEO) Content Specialist/Web Copywriter will be responsible for the SEO content development and execution for all of Madison Brands. This position requires a combination of creative and marketing skills to optimize natural search engine rankings through our product descriptions and site content. The individual will be expected to have experience in writing for the web, working with Google or Keyword selection tools, a passion to keep current with SEO trends and tools, and the ability to train and lead others in these initiatives. S/he will thrive in a position that is both leading SEO content development trends as well as deeply hands-on, and will take pride in being an ambitious, dedicated and enthusiastic contributor to the success of our many brands. The candidate will also be proactive and highly organized, with strong time management and planning skills.
Specific Responsibilities:
Specific Responsibilities:
• Produce, analyze and maintain SEO-rich content for all brands
• Develop and maintain keyword and metadescription lists
• Work closely with the copywriting team to execute on these SEO initiatives, as well as partnering closely with the marketing team to ensure SEO goals align
• Establish and evolve SEO guidelines for copywriting, product research and marketing teams
• Ability to effectively use SEO tools and reports to determine keyword opportunities, keyword rankings, % of search volume captured, web traffic, etc.
• Periodically review and analyze our brands' websites and propose revisions or new content
• Track initiatives of key competitors and recommend adjustments in SEO strategy when applicable
• Identify system deficiencies and recommend solutions
• Stay current on SEO and web tactics and trends
• Develop and build new SEO content strategies as the landscape evolves
• Proficient in Microsoft Office suite including Excel
• Familiarity with content management systems or databases
• Confidence in interpreting analytics and reports
• Passion for the Internet and ecommerce (ecommerce work experience a definite plus)
• Strong organization, collaboration and communication skills
• Experience working closely with cross-functional teams
• Ability to work well under pressure, prioritize and meet deadlines
• Demonstrated record of accuracy and attention to detail
• Develop and maintain keyword and metadescription lists
• Work closely with the copywriting team to execute on these SEO initiatives, as well as partnering closely with the marketing team to ensure SEO goals align
• Establish and evolve SEO guidelines for copywriting, product research and marketing teams
• Ability to effectively use SEO tools and reports to determine keyword opportunities, keyword rankings, % of search volume captured, web traffic, etc.
• Periodically review and analyze our brands' websites and propose revisions or new content
• Track initiatives of key competitors and recommend adjustments in SEO strategy when applicable
• Identify system deficiencies and recommend solutions
• Stay current on SEO and web tactics and trends
• Develop and build new SEO content strategies as the landscape evolves
Qualifications:
• Background in literature, copywriting and/or SEO practices • Proficient in Microsoft Office suite including Excel
• Familiarity with content management systems or databases
• Confidence in interpreting analytics and reports
• Passion for the Internet and ecommerce (ecommerce work experience a definite plus)
• Strong organization, collaboration and communication skills
• Experience working closely with cross-functional teams
• Ability to work well under pressure, prioritize and meet deadlines
• Demonstrated record of accuracy and attention to detail
Senior Web Designer
The Senior Web Designer will lead the development of Madison Brands' online creative efforts, providing best-in-class vision and execution in interactive design, usability and technology. The right candidate will have the energy to inspire, the experience to lead, and the ability to produce excellent creative results. S/he will have a passion for usability and design, and will take a proactive role in improving the user experience, brand equities, and visual design standards for all of our ecommerce efforts. The right candidate will partner with our Creative, Marketing and Merchandising departments to be sure our online efforts fall in line with our brand guidelines across channels (catalog, web, retail), while actively recommending ways to leverage the strengths and unique capabilities of the web channel. This is a hands-on design position that requires substantial contribution to tasks and projects on a daily basis, while also serving as the web design team manager.
Specific Responsibilities:
Specific Responsibilities:
• Personally contributes to the output of the web design group -- creating web graphics, pages, emails, wireframes and prototypes to optimize branding, usability and conversion
• Demonstrates strong visual aesthetic skills in color, typography, graphics, and interactive design
• Confirms all team deliverables meet or exceed business objectives, brand guidelines and creative briefs
• Understands ecommerce, web architecture and internet technologies and stays abreast of changes which could advance our efforts and improve customer experiences
• Develops technical guidelines for the web design team to most effectively create and deliver graphics to web developers
• Supports execution of qualitative and quantitative testing strategies for all brands to optimize design and usability
• Manages and develops the web design staff
• Identifies, manages and prioritizes resources on team based on evolving and shifting business priorities
• 3-5 years experience in internet marketing and/or ecommerce
• Excellent design and conceptual experience
• Strong collaboration and communication skills
• Proficiency in Web Design & Technology, Flows, & UI Design
• Excellent knowledge of Photoshop, Illustrator, Dreamweaver, HTML and CSS
• Experience working closely with cross-functional teams
• Ability to work well as a team player but demonstrates skills as a leader
• Works well under pressure and with tight deadlines
• Demonstrates strong visual aesthetic skills in color, typography, graphics, and interactive design
• Confirms all team deliverables meet or exceed business objectives, brand guidelines and creative briefs
• Understands ecommerce, web architecture and internet technologies and stays abreast of changes which could advance our efforts and improve customer experiences
• Develops technical guidelines for the web design team to most effectively create and deliver graphics to web developers
• Supports execution of qualitative and quantitative testing strategies for all brands to optimize design and usability
• Manages and develops the web design staff
• Identifies, manages and prioritizes resources on team based on evolving and shifting business priorities
Technical Qualifications:
• 4 year degree in relevant field or equivalent work experience • 3-5 years experience in internet marketing and/or ecommerce
• Excellent design and conceptual experience
• Strong collaboration and communication skills
• Proficiency in Web Design & Technology, Flows, & UI Design
• Excellent knowledge of Photoshop, Illustrator, Dreamweaver, HTML and CSS
• Experience working closely with cross-functional teams
• Ability to work well as a team player but demonstrates skills as a leader
• Works well under pressure and with tight deadlines
Retail Store Associate
Duties & Responsibilities
• Assist with all day-to-day functions of retail operation.
• Serve as sales associate, providing World Class Customer Service.
• Recognize customer is number one priority.
• Assist Manager with layout, display, and merchandise maintenance.
• Assist with assembly of all products.
• Responsible for restocking and facing merchandise.
• Other duties as assigned.
• Excellent interpersonal skills
• Able to manage multiple tasks and work independently
• Professional and Positive attitude
• Team player
• Weekend and evening hours required
• Must be able to lift approximately 50. lbs.
• Retail/selling skills desired
• Neat and clean appearance
• Strong basic computer skills
• Serve as sales associate, providing World Class Customer Service.
• Recognize customer is number one priority.
• Assist Manager with layout, display, and merchandise maintenance.
• Assist with assembly of all products.
• Responsible for restocking and facing merchandise.
• Other duties as assigned.
Qualifications
• Excellent oral and written communications skills• Excellent interpersonal skills
• Able to manage multiple tasks and work independently
• Professional and Positive attitude
• Team player
• Weekend and evening hours required
• Must be able to lift approximately 50. lbs.
• Retail/selling skills desired
• Neat and clean appearance
• Strong basic computer skills
Retail Store Manager
Duties & Responsibilities
• Responsible for all aspects of managing a retail operation, including strategic planning, merchandising, loss prevention, point-of-sale functions, and budgeting/expense controls.
• Focus on World Class Customer Service and handle all customer service related issues.
• Maintain appropriate inventory levels.
• Execute marketing strategies as directed.
• Review historical data and analysis for planning sales projections.
• Provide reporting for accounting department as directed.
• Maintain the Plow & Hearth image in the display and layout of merchandise.
• Coordinate physical inventory for retail.
• Hire, train, supervise and develop store personnel.
• Schedule associates within budget.
• Travel may be required.
• Other duties as assigned.
• Exceptional interpersonal communications skills
• Exceptional organizational skills
• Exceptional analytical skills
• Advanced computer skills
• Team player
• Highly motivated and able to work under pressure
• Positive attitude
• Weekend and evening hours required.
• Ability to lift 50 lbs.
• Must be able to relocate.
• Focus on World Class Customer Service and handle all customer service related issues.
• Maintain appropriate inventory levels.
• Execute marketing strategies as directed.
• Review historical data and analysis for planning sales projections.
• Provide reporting for accounting department as directed.
• Maintain the Plow & Hearth image in the display and layout of merchandise.
• Coordinate physical inventory for retail.
• Hire, train, supervise and develop store personnel.
• Schedule associates within budget.
• Travel may be required.
• Other duties as assigned.
Qualifications
• 5+ years of retail management experience preferred• Exceptional interpersonal communications skills
• Exceptional organizational skills
• Exceptional analytical skills
• Advanced computer skills
• Team player
• Highly motivated and able to work under pressure
• Positive attitude
• Weekend and evening hours required.
• Ability to lift 50 lbs.
• Must be able to relocate.
Retail Store Supervisor
Duties & Responsibilities
• Assist Retail Store Manager in all day to day functions:
- Keep appraised of all daily customer interactions
- Ensure all associates are spending time productively
- Daily follow-ups on customer service issues (i.e. special orders, phone calls)
- Store opening and closing procedures
• Focus on World Class Customer Service and handle all customer service related issues
• Take initiative to learn all products and procedures
• Maintain the Plow & Hearth brand in the display and layout of merchandise
• Other duties as assigned
• Excellent oral and written skills
• Excellent interpersonal skills
• Able to manage multiple tasks in a fast paced environment
• Highly motivated and able to work under pressure
• Strong basic computer skills
• Team player
• Weekend and evening hours required
• Possess strong leadership ability
• Professional and positive attitude
• Ability to lift 50 lbs
- Keep appraised of all daily customer interactions
- Ensure all associates are spending time productively
- Daily follow-ups on customer service issues (i.e. special orders, phone calls)
- Store opening and closing procedures
• Focus on World Class Customer Service and handle all customer service related issues
• Take initiative to learn all products and procedures
• Maintain the Plow & Hearth brand in the display and layout of merchandise
• Other duties as assigned
Qualifications
• Prior retail experience required• Excellent oral and written skills
• Excellent interpersonal skills
• Able to manage multiple tasks in a fast paced environment
• Highly motivated and able to work under pressure
• Strong basic computer skills
• Team player
• Weekend and evening hours required
• Possess strong leadership ability
• Professional and positive attitude
• Ability to lift 50 lbs
