ABOUT US
Employment
What began in 1980 as a one-store retail operation in Madison County, Virginia is today's Plow & Hearth. a national mail order catalog, Internet, and retail company.
Plow and Hearth is an equal opportunity employer committed to hiring a diverse workforce. We encourage qualified candidates to apply regardless of race, color, creed, religion, national origin, sex, sexual orientation, age, disability, or veteran status.
Cultivate your career and come grow with us!
Please print our online application, complete and email or fax into us. Send with resume and cover letter to:
Essential Duties & Responsibilities:
• Bachelor's degree preferably in MIS.
• A+ Certification is required. N+, and/or MCP a plus.
• At least 5 years of desktop applications support experience in a professional services environment.
• Full knowledge of all PC/Laptop hardware, cd-burners, scanners, and Blackberrys.
• Specific familiarity with HP, Dell and IBM systems/laptops, HP Printers
• Cisco switches and routers a plus.
• Strong analytical and problem solving skills.
• Strong understanding of Windows and MS office applications.
• Strong understanding of Windows 2000/2003/2008 Server.
• Strong understanding of Microsoft Exchange 2003/2010.
• Strong customer service focus and experience.
• Ability to work effectively as a team member as well as independently.
• Ability to communicate effectively with all levels of personnel within the enterprise.
• Well organized.
• Presentation, friendly and outgoing, can do attitude a must.
• Self-starter and motivated
• Manage data feeds for third party channels using excel and web based tools to import and export
• Partner with our existing 3rd party agencies to build relationships and partner with them on best practices and data formats.
• Partner with our existing 3rd party agencies for promotions and managing sales through these channels
• Manage internal communication with Merchant Team for smooth process flow and communication
• Be responsible for communicating out schedules and timelines as well as channel performance
• Budgeting & Tracking Performance:
o Work closely with Accounting team to process invoices for all shopping services
o Track and report shopping services performance to evaluate and improve program effectiveness
• Excel data manipulation, Access a plus,
• Well organized and able to multi-task,
• Strong decision making and problem solving skills,
• Able to communicate effectively via written and verbal mediums,
• Proven ability to manage time amongst shifting priorities in a fast-paced marketing environment,
• Experience manipulating large data files,
• Proficiency with Microsoft Office suite, especially Microsoft Excel & Microsoft Access, as well as web applications, and;
• Undergraduate degree is preferred.
Plow and Hearth is an equal opportunity employer committed to hiring a diverse workforce. We encourage qualified candidates to apply regardless of race, color, creed, religion, national origin, sex, sexual orientation, age, disability, or veteran status.
Cultivate your career and come grow with us!
Please print our online application, complete and email or fax into us. Send with resume and cover letter to:
Plow & Hearth
Human Resources
P.O. Box 5000 - Madison, VA 22727
FAX: 540-948-7299
E-mail: jobs@plowandhearth.com
Madison, Virginia Corporate Office Opportunities
Retail Store Opportunities
Retail Sales Associates/Non-exempt - All locations
Retail Store Manager Washington DC Area
Retail Supervisor Roanoke, Virginia
Retail Assistant Manager Richmond, Virginia
IT Infrastructure Manager
The IT infrastructure Manager position is a hands-on technical/management role. The IT infrastructure Manager is responsible for managing IT technologies and a group of technical IT Infrastructure personnel, developing and establishing IT infrastructure standards and procedures, and assigns work to the operations staff and the analysis, design, deployment, and operations of IT software and hardware systems supporting the business. This individual will work closely with the IT Director and other business units to ensure alignment with the company’s objectives. The ideal candidate must have both leadership and technical skills to effectively and efficiently manage IT Infrastructure technologies and personnel.
Essential Duties & Responsibilities:
• Bachelor's Degree in Computer Science/Information Technology or equivalent
• Minimum 10 years of IT experience with 5 years of management experience preferred
• Certifications in Microsoft/Cisco/VMware technologies are a requirement
• Experience with VoIP Phone Systems, including ININ.
• ITIL or PMI Certification is preferred
• Must have a strong hands-on/technical knowledge of core Microsoft technologies including Windows Servers, Active Directory, MS SQL and core Network/Cisco technologies like LAN/WAN, subnets, firewalls, VLAN's, and VPN using Cisco switches, routers and ASA's is required
• Must have good understanding of user environment management, including desktops/laptops, profile management, software delivery, etc.
• Must have a good familiarity with other IT Infrastructure technologies like storage area networks (SAN), WAN acceleration devices, virtualization, and data warehouse
• Must have proven management skills with the ability to mentor staff members
• Must have good people skills and the ability to interact and communicate effectively across all levels of the organization
• Must take a lead role as an IT manager and act as a go-to person for the business units and IT management when it comes to IT infrastructure technologies supporting both projects and operations
• Must have a strong technical background and hands-on experience surrounding IT Infrastructure technologies (especially technologies like Microsoft Active Directory, VMware, Cisco, MSSQL databases, etc.)
• Must be willing to travel to remote offices to understand current business unit and IT challenges in order to recommend solutions
• Must be very proactive in understanding and staying up-to-date on the current projects in progress, projects in pipeline and operational issues. Similarly, must stay up-to-date with industry technology trends and applicability of software/hardware solutions
Essential Duties & Responsibilities:
Duties and responsibilities of the position include but are not limited to the following:
Operation Management
• Oversee all aspects of IT department operations including IT infrastructure, Communication (LAN, WAN, email, etc.), database, backup recovery, regulatory compliance
• Manage the day-to-day operations of the IT support group including downtime, reporting service levels, defining and tracking IT operational metrics and provide status to management
• Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics
• Maintains overall security of the company’s network, systems, and data
• Ensures high availability of critical business systems
• Owns and maintains strict controls on data/system backups and recoverability
• Manage staff members in their daily activities as well as supporting business projects
• Develop and manage relationships with vendors in support of staff augmentation and systems support
• Manage overall capacity utilization of Server/hardware environment ensuring it is optimized to meet business requirements
Strategy & Planning
• Contribute to the development of IT departmental strategies to align with the overall business strategy as well as corporate strategy
• Develop and implement hardware and software standards for network, servers, databases, wireless technology, file & print services, etc.
• Develop and implement data retention standards
• Develop and maintain overall backup and recovery strategy (Disaster Recovery & Business Continuity)
• Develop, implement, and maintain processes and procedures for effective delivery of services and compliance with regulatory guidance
• Establish and implement 'best-practice' standards as well as departmental policies and procedures
• Overall responsibility for leasing and strategic planning for system upgrades
• Determine, recommend and implement hardware and software upgrades for business applications, server hardware, network equipment, desktop, laptop, etc.
Operation Management
• Oversee all aspects of IT department operations including IT infrastructure, Communication (LAN, WAN, email, etc.), database, backup recovery, regulatory compliance
• Manage the day-to-day operations of the IT support group including downtime, reporting service levels, defining and tracking IT operational metrics and provide status to management
• Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics
• Maintains overall security of the company’s network, systems, and data
• Ensures high availability of critical business systems
• Owns and maintains strict controls on data/system backups and recoverability
• Manage staff members in their daily activities as well as supporting business projects
• Develop and manage relationships with vendors in support of staff augmentation and systems support
• Manage overall capacity utilization of Server/hardware environment ensuring it is optimized to meet business requirements
Strategy & Planning
• Contribute to the development of IT departmental strategies to align with the overall business strategy as well as corporate strategy
• Develop and implement hardware and software standards for network, servers, databases, wireless technology, file & print services, etc.
• Develop and implement data retention standards
• Develop and maintain overall backup and recovery strategy (Disaster Recovery & Business Continuity)
• Develop, implement, and maintain processes and procedures for effective delivery of services and compliance with regulatory guidance
• Establish and implement 'best-practice' standards as well as departmental policies and procedures
• Overall responsibility for leasing and strategic planning for system upgrades
• Determine, recommend and implement hardware and software upgrades for business applications, server hardware, network equipment, desktop, laptop, etc.
Qualifications
The requirements listed below represent the minimum knowledge, skill, and/or ability required, to perform job function:
• Bachelor's Degree in Computer Science/Information Technology or equivalent
• Minimum 10 years of IT experience with 5 years of management experience preferred
• Certifications in Microsoft/Cisco/VMware technologies are a requirement
• Experience with VoIP Phone Systems, including ININ.
• ITIL or PMI Certification is preferred
• Must have a strong hands-on/technical knowledge of core Microsoft technologies including Windows Servers, Active Directory, MS SQL and core Network/Cisco technologies like LAN/WAN, subnets, firewalls, VLAN's, and VPN using Cisco switches, routers and ASA's is required
• Must have good understanding of user environment management, including desktops/laptops, profile management, software delivery, etc.
• Must have a good familiarity with other IT Infrastructure technologies like storage area networks (SAN), WAN acceleration devices, virtualization, and data warehouse
• Must have proven management skills with the ability to mentor staff members
• Must have good people skills and the ability to interact and communicate effectively across all levels of the organization
• Must take a lead role as an IT manager and act as a go-to person for the business units and IT management when it comes to IT infrastructure technologies supporting both projects and operations
• Must have a strong technical background and hands-on experience surrounding IT Infrastructure technologies (especially technologies like Microsoft Active Directory, VMware, Cisco, MSSQL databases, etc.)
• Must be willing to travel to remote offices to understand current business unit and IT challenges in order to recommend solutions
• Must be very proactive in understanding and staying up-to-date on the current projects in progress, projects in pipeline and operational issues. Similarly, must stay up-to-date with industry technology trends and applicability of software/hardware solutions
Technical Support Specialist
Essential Duties & Responsibilities:
Duties and responsibilities of the position include but are not limited to the following:
• Daily interaction with users and other IT support professionals.
• Hardware and software troubleshooting, builds and installation of new PC's / rebuilds of old ones. Hardware replacement after diagnostics. Excellent understanding of networking basics/TCP/IP.
• Special project implementation and on-site client support.
• New hire setup and PC reassignment setup
• Assisting in large projects like office wide hardware and/or software upgrades, replacing network equipment, migrations to new servers and special software installs.
• Must have outstanding diagnostic and deductive reasoning
• Be available for on-call rotation
• Document processes and procedures for business users and IT professionals
• Daily interaction with users and other IT support professionals.
• Hardware and software troubleshooting, builds and installation of new PC's / rebuilds of old ones. Hardware replacement after diagnostics. Excellent understanding of networking basics/TCP/IP.
• Special project implementation and on-site client support.
• New hire setup and PC reassignment setup
• Assisting in large projects like office wide hardware and/or software upgrades, replacing network equipment, migrations to new servers and special software installs.
• Must have outstanding diagnostic and deductive reasoning
• Be available for on-call rotation
• Document processes and procedures for business users and IT professionals
Qualifications
The requirements listed below represent the minimum knowledge, skill, and/or ability required, to perform job function:
• Bachelor's degree preferably in MIS.
• A+ Certification is required. N+, and/or MCP a plus.
• At least 5 years of desktop applications support experience in a professional services environment.
• Full knowledge of all PC/Laptop hardware, cd-burners, scanners, and Blackberrys.
• Specific familiarity with HP, Dell and IBM systems/laptops, HP Printers
• Cisco switches and routers a plus.
• Strong analytical and problem solving skills.
• Strong understanding of Windows and MS office applications.
• Strong understanding of Windows 2000/2003/2008 Server.
• Strong understanding of Microsoft Exchange 2003/2010.
• Strong customer service focus and experience.
• Ability to work effectively as a team member as well as independently.
• Ability to communicate effectively with all levels of personnel within the enterprise.
• Well organized.
• Presentation, friendly and outgoing, can do attitude a must.
• Self-starter and motivated
Datafeed Manager
Plow & Hearth is seeking a bright, talented, and motivated Data Manager to join our Online Marketing team. If you are looking for a fast-paced, challenging, and stimulating environment, look no further!
Position Summary: Responsible for managing datafeeds for all Internet Marketing Services, such as Comparison Shopping Engines and online Marketplaces (Amazon), for our family of brands via Microsoft Excel files and our Ecommerce Web Site platform. Also responsible for partnering with 3rd party agencies to monitor and manage sales performance through their channels.
Essential Duties & Responsibilities:
Position Summary: Responsible for managing datafeeds for all Internet Marketing Services, such as Comparison Shopping Engines and online Marketplaces (Amazon), for our family of brands via Microsoft Excel files and our Ecommerce Web Site platform. Also responsible for partnering with 3rd party agencies to monitor and manage sales performance through their channels.
Essential Duties & Responsibilities:
• Manage data feeds for third party channels using excel and web based tools to import and export
• Partner with our existing 3rd party agencies to build relationships and partner with them on best practices and data formats.
• Partner with our existing 3rd party agencies for promotions and managing sales through these channels
• Manage internal communication with Merchant Team for smooth process flow and communication
• Be responsible for communicating out schedules and timelines as well as channel performance
• Budgeting & Tracking Performance:
o Work closely with Accounting team to process invoices for all shopping services
o Track and report shopping services performance to evaluate and improve program effectiveness
Qualifications and Requirements:
The requirements listed below represent the minimum knowledge, skill, and/or ability required, to perform job function:
• Excel data manipulation, Access a plus,
• Well organized and able to multi-task,
• Strong decision making and problem solving skills,
• Able to communicate effectively via written and verbal mediums,
• Proven ability to manage time amongst shifting priorities in a fast-paced marketing environment,
• Experience manipulating large data files,
• Proficiency with Microsoft Office suite, especially Microsoft Excel & Microsoft Access, as well as web applications, and;
• Undergraduate degree is preferred.
Manager, Website Analytics
Position Summary: The Website Analytics Manager will be responsible for creating the analytics strategy and measurement process for all website based initiatives in order to continually improve performance. This includes proactively developing strategies for optimal website navigation, targeting, usability, product categorization, and improving the overall website shopping experience. Position reports to the Director of Circulation and Analytics. Position will be located at our corporate headquarters located in Madison Virginia. Strong preference for candidates local to the central Virginia/Madison County area.
Essential Duties & Responsibilities:
• Bachelors degree required, preferably in Ecommerce, Marketing, Statistics, Applied Math, or Business
• 3 - 5 years website analytics background specifically focused on website performance, navigation, merchandising best practices, traffic analysis, and usability is required
• Expert user of Google Analytics, Omniture and/or Coremetrics, or other website analytic tools is required
• Expert user of Microsoft Excel; significant experience working with complex data manipulation formulas and reporting is required
• Experience implementing website analytic code snippets. Knowledge of html is a plus.
• Excellent data management skills; can easily and quickly manage massive data tables
• Excellent oral and written communication skills are required
• Strong attention to detail and the ability to handle multiple tasks and projects concurrently
• Ability to work both independently and as a team member; prior experience managing personnel is a plus
• Deadline oriented
To Apply for this Opportunity: e-mail a resume and cover letter to: jobs@plowandhearth.com
Essential Duties & Responsibilities:
Duties and responsibilities of the position include but are not limited to the following:
• Drive improvement in website key performance metrics. Analyze customer behavior and make recommendations through page analysis, clickstream, abandonment, topline metrics, and link analysis.
o Understand key site paths and landing page metrics to create opportunities for optimal site and product search
navigation.
o Management of website usability and A/B testing process to improve sales and the overall shopping experience.
o Manage targeting/personalization of website experience based on customer segments, behavior, and shopping
motivation.
o Management of dashboard, exception reporting, and ad-hoc reports that monitor site performance and identify areas
of improvement.
o Assist in developing clean and clear product category navigation via strategic vision.
• Manage efforts to link online and offline data to better understand overall customer behavior and implications for improving the website experience.
• Manage the online multi-touch attribution initiative
• Manage data capture and tagging of traffic sources, website events, and page taxonomy to ensure data quality and robustness of decision-making data. Must demonstrate the solid ability to implement and manage analytics tagging code and structures.
• Build strong data driven working relationships with internal personnel who manage SEO, SEM, Affiliate, CSE, Email, Merchandising, and Ecommerce Project Implementations to optimize the success of these initiatives.
• Demonstrate leadership in regard to managing, coaching, and developing a proactive, problem-solving, efficient web analyst team
• Demonstrate strong, up-to-date industry knowledge of website analytics best practices, general ecommerce trends, changes in customer shopping behavior, and emerging technology. Make recommendations how to apply to our business model.
• Effectively pitch, implement, summarize, and present analytical projects and findings to all levels of the company and key stakeholders.
• Develop strong understanding of our different customer segments, product lines, pricing strategies, and customer contacts to better anticipate customer motivation and shopping goals. Make recommendations how to apply to our website shopping experience.
• Build and maintain strong vendor relationships.
• Drive improvement in website key performance metrics. Analyze customer behavior and make recommendations through page analysis, clickstream, abandonment, topline metrics, and link analysis.
o Understand key site paths and landing page metrics to create opportunities for optimal site and product search
navigation.
o Management of website usability and A/B testing process to improve sales and the overall shopping experience.
o Manage targeting/personalization of website experience based on customer segments, behavior, and shopping
motivation.
o Management of dashboard, exception reporting, and ad-hoc reports that monitor site performance and identify areas
of improvement.
o Assist in developing clean and clear product category navigation via strategic vision.
• Manage efforts to link online and offline data to better understand overall customer behavior and implications for improving the website experience.
• Manage the online multi-touch attribution initiative
• Manage data capture and tagging of traffic sources, website events, and page taxonomy to ensure data quality and robustness of decision-making data. Must demonstrate the solid ability to implement and manage analytics tagging code and structures.
• Build strong data driven working relationships with internal personnel who manage SEO, SEM, Affiliate, CSE, Email, Merchandising, and Ecommerce Project Implementations to optimize the success of these initiatives.
• Demonstrate leadership in regard to managing, coaching, and developing a proactive, problem-solving, efficient web analyst team
• Demonstrate strong, up-to-date industry knowledge of website analytics best practices, general ecommerce trends, changes in customer shopping behavior, and emerging technology. Make recommendations how to apply to our business model.
• Effectively pitch, implement, summarize, and present analytical projects and findings to all levels of the company and key stakeholders.
• Develop strong understanding of our different customer segments, product lines, pricing strategies, and customer contacts to better anticipate customer motivation and shopping goals. Make recommendations how to apply to our website shopping experience.
• Build and maintain strong vendor relationships.
Qualifications
The requirements listed below represent the minimum knowledge, skill, and/or ability required, to perform job function:
• Bachelors degree required, preferably in Ecommerce, Marketing, Statistics, Applied Math, or Business
• 3 - 5 years website analytics background specifically focused on website performance, navigation, merchandising best practices, traffic analysis, and usability is required
• Expert user of Google Analytics, Omniture and/or Coremetrics, or other website analytic tools is required
• Expert user of Microsoft Excel; significant experience working with complex data manipulation formulas and reporting is required
• Experience implementing website analytic code snippets. Knowledge of html is a plus.
• Excellent data management skills; can easily and quickly manage massive data tables
• Excellent oral and written communication skills are required
• Strong attention to detail and the ability to handle multiple tasks and projects concurrently
• Ability to work both independently and as a team member; prior experience managing personnel is a plus
• Deadline oriented
To Apply for this Opportunity: e-mail a resume and cover letter to: jobs@plowandhearth.com
Product Manager - Home Brands
Position Summary: We are looking for a creative, "out of the box" thinker that has a passion for home products and for enhancing the home experience. The ideal candidate will have at least 3-7 years of experience in the product management and purchasing field. The ability to identify new opportunities by recognizing market and consumer trends and formulating long term product ideas to ensure growth and profitability as it relates to the home is crucial. The Product Manager will have the ability to identify and source new products appropriate to new consumer trends or find companies that produce these products
The Product Manager is responsible for the business management of a category or categories within a Brand including ownership of gross margin, sales, profitability, vendor management, and sourcing. Accountabilities include the monitoring and enhancement of growth and profitability on selected product lines across all channels of the business annually. The Product Manager will effectively and efficiently manage suppliers, contracts and negotiations and be expected to meet suppliers both domestically and internationally. Manage information across all functional areas, working most closely with team members in Creative, PSQC/Quality, Inventory Control, and Marketing departments.
Essential Duties & Responsibilities:
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Negotiating - Proven record of win-win negotiations.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Team Player - Ability to work within a team of performers each skilled in her/her own specialty.
• Bachelor's Degree (four year college or university)
• Three to seven years related experience in merchandising/purchasing.
• Computer Skills - Required: Excel, Word, Publisher, Outlook; Preferred: Access; Understanding of POS systems
• Valid/current U.S. Passport.
• Understanding of market conditions as it relates to merchandising.
• Previous experience in new product design and development preferred.
The Product Manager is responsible for the business management of a category or categories within a Brand including ownership of gross margin, sales, profitability, vendor management, and sourcing. Accountabilities include the monitoring and enhancement of growth and profitability on selected product lines across all channels of the business annually. The Product Manager will effectively and efficiently manage suppliers, contracts and negotiations and be expected to meet suppliers both domestically and internationally. Manage information across all functional areas, working most closely with team members in Creative, PSQC/Quality, Inventory Control, and Marketing departments.
Essential Duties & Responsibilities:
Duties and responsibilities of the position include but are not limited to the following:
• Source and select products within designated categories that fit Brand merchandising strategy.
• Apply professional knowledge of merchandising principles in order to meet sales, gross margin, and contribution objectives.
• Develop new and exclusive products, some of which may be privately labeled.
• Communicate and develop partnerships with all vendors.
• Keep abreast of current industry and design trends.
• Sample, test and evaluate prospective new products to ensure compliance with all applicable standards.
• Negotiate and confirm pricing, packaging, delivery, terms and advertising with catalog vendors.
• Assist in maintaining product database.
• Monitor and evaluate vendor performance and determine key strategic partnerships.
• Prepare data and material for product presentation to selection committee.
• Analyze product performance.
• Assist with catalog design, layout, photography, and copywriting.
• Participate in weekly merchandise meetings with all departments.
• Interface with PSQC on routine basis to improve quality and testing conformity. Check all initial shipments of new products with QA to established baseline of acceptance.
• Project sales by item. Assist Inventory Control with recommendations for initial buys and reorder quantities and reducing overstocks.
• Monitor back order report and assist Inventory Control in resolving any related issues.
• Participate in the development of the annual trade show schedule and work within budget.
• Attend trade shows according to product line responsibility.
• Support corporate business plan.
• Responsible for the management and development of support staff.
• Source and select products within designated categories that fit Brand merchandising strategy.
• Apply professional knowledge of merchandising principles in order to meet sales, gross margin, and contribution objectives.
• Develop new and exclusive products, some of which may be privately labeled.
• Communicate and develop partnerships with all vendors.
• Keep abreast of current industry and design trends.
• Sample, test and evaluate prospective new products to ensure compliance with all applicable standards.
• Negotiate and confirm pricing, packaging, delivery, terms and advertising with catalog vendors.
• Assist in maintaining product database.
• Monitor and evaluate vendor performance and determine key strategic partnerships.
• Prepare data and material for product presentation to selection committee.
• Analyze product performance.
• Assist with catalog design, layout, photography, and copywriting.
• Participate in weekly merchandise meetings with all departments.
• Interface with PSQC on routine basis to improve quality and testing conformity. Check all initial shipments of new products with QA to established baseline of acceptance.
• Project sales by item. Assist Inventory Control with recommendations for initial buys and reorder quantities and reducing overstocks.
• Monitor back order report and assist Inventory Control in resolving any related issues.
• Participate in the development of the annual trade show schedule and work within budget.
• Attend trade shows according to product line responsibility.
• Support corporate business plan.
• Responsible for the management and development of support staff.
Qualifications
The requirements listed below represent the minimum knowledge, skill, and/or ability required, to perform job function:
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Negotiating - Proven record of win-win negotiations.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Team Player - Ability to work within a team of performers each skilled in her/her own specialty.
• Bachelor's Degree (four year college or university)
• Three to seven years related experience in merchandising/purchasing.
• Computer Skills - Required: Excel, Word, Publisher, Outlook; Preferred: Access; Understanding of POS systems
• Valid/current U.S. Passport.
• Understanding of market conditions as it relates to merchandising.
• Previous experience in new product design and development preferred.
Home Brand's Associate Product Manager
Position Overview: To work with the Home Brand Product Manager on the sourcing and development of new products that will support the brand strategy. This position interacts with all levels of the organization in driving the development process focusing on revenue generation, gross margin management and achievement of EBITDA targets
Essential Duties & Responsibilities:
• Analytical Skills - Proactive, with ability to use thinking and reasoning to resolve a problem.
• Communication - Strong oral and written communication skills.
• Detail Oriented - Ability to organize, prioritize, multitask, and excel in a fast paced team environment.
• Computer Skills - Proficiency with Windows and Microsoft Office Suite. Prior experience utilizing a POS operating system (MOSIS), and forecast planning systems.
• Bachelor's degree from an accredited four year college or university or an equivalent combination of education and experience.
• At least 1 to 3 years of previous buyer or purchasing experience
• Work experience in catalog and e-commerce a plus.
• Travel required on occasion.
Duties and responsibilities of the position include but are not limited to the following:
• Effectively execute Plow & Hearth’s search efforts (paid/PPC, natural and organic/SEO) while focusing on new customer creation and demand generation efforts through measurable business goals
• Work to shift business from other channels [catalog, CSEs] to these marketing channels for an improved marketing expense ratio
• Manage and partner with agency to support SEM/PPC programs; heavily guiding the strategy to manage, optimize and execute brand and nonbrand campaigns for the family of brands
• Engage in both SEO and PPC conversion rate optimization tactics for data driven business KPI’s
• Manage a team of 2-4 to manage the SEO and Affiliate programs. Work to grow the team to manage more of the SEM program internally
• Be the subject matter expert and develop direct reports to manage proactively all keyword and SEM (search engine marketing) initiatives
• Key Marketing contributor responsible for collaborating inbound marketing best practices with content authors, business stakeholders and cross-functional teams
• Routinely assist with ad hoc requests, data collection and reporting to monitor and communicate data trends to lines of business and stakeholders
• Consistently and proactively collaborate on effective keyword and tactic usage across Marketing, lines of business and the company, by proactively optimizing strategic plans within business goals and budget
• 5+ years’ experience in strategy, management and execution of multiple goal-oriented campaigns using SEO, PPC, and Inbound Marketing. May possess experience with agency management although past hands-on execution is preferred.
• 5+ years’ experience using advanced tools including Google AdWords, Google Analytics, Yahoo! Sponsored Search, Bing, SEO tracking and keyword tools, bid management platform(s), and/or rules-based optimization systems
• 4+ years’ experience using web analytics and/or business intelligence tools to track key performance metrics
• Expertise in keyword tactics for generating revenue-driven traffic through organic SEO and paid search, content writing, testing, retesting and landing pages
• Exceptional analytical, quantitative and statistical skills combined with preferred academic study in a technical or quantitative discipline
• Ability to analyze, interpret, extrapolate and clearly communicate complex business strategies and methodologies to all technical and non-technical audiences
• Proven abilities with Excel manipulating hefty amounts of data and to create compelling, simple and effective data-driven PowerPoint decks
• Effective multi-tasking and management of time, projects, prioritization, autonomous decision-making and collaborating within in-person and virtual teams
• Strong and obvious expert knowledge of online marketing with desire to constantly learn ever-changing industry trends to rapidly absorb, test, execute and teach fellow team members
• Google AdWords and BingAds Certifications, with other online marketing certifications preferred
Duties and responsibilities of the position include but are not limited to the following:
Oversee catalog circulation management and other print initiatives to achieve stated productivity goals.
• Manage development of Circulation Mail Plans and Demand Planning for our catalog and direct mail efforts. Responsibilities include:
- Develop and manage detailed house file and prospecting strategies via a segmented contact strategy.
- Recommend and execute statistically valid promotional, creative, and circulation tests.
- Assist in the development of the promotional strategy.
- Manage weekly and end of season analyses of list and test results. Offer insights into current business trends and impact on planned performance.
- Assist in development of catalog expense budgets and manage costs to meet objectives.
• Manage the print merge purge and name selection processes.
- Create merge list of lists and specifications.
- Perform back end selections to conform to mailing and testing plans.
- Create and maintain various schedules as related to our mailing activities.
• Build and support strong internal and external relationships to help foster innovation and new opportunities.
- Utilize internal customer knowledge efforts to stay aware of our developing customer profiles.
- Work with internal online and retail marketing teams to understand opportunities and impact on print initiatives.
- Be aware of industry and customer trends, developing technology, and key vendor strategies.
• Other duties as assigned
• Bachelor’s degree required, preferably in Marketing, Statistics, Applied Math, or Business
• A minimum of 1-3 years catalog circulation management experience; strong understanding of circulation concepts, practices, and procedures.
• Expert user of Microsoft Excel; experience working with data manipulation formulas and reporting.
• Excellent oral and written communication skills.
• Strong attention to detail and the ability to handle multiple tasks and projects concurrently.
• Ability to work both independently and as a team member.
• Deadline oriented
Duties and responsibilities of the position include but are not limited to the following:
• Serve as Sr. Representation for the Ecommerce Department, communicating and working with cross-functional departments to build out efficient and streamlined ecommerce efforts for the organization.
- Key cross-functional departments are: Merchant Groups, IT, Accounting, Customer Service, Creative, and Analytics
• Manage Ecommerce Team Front-End Web Developer(s) to maintain and enhance our 6+ websites, utilizing CSS, jQuery, AJAX, and other Front-End Scripting
• Manage Amazon Program and Team of 2 to build out and manage our Amazon data feeds as well as the production process and internal communication around the program
• Manage and build efficiencies and accuracies for data feeds for Internet Marketing Initiatives, such as LinkShare, Comparison Shopping Engines, eBay, and more
• Be strong liaison with 3rd party relationships, such as our Software as a Service Ecommerce Platform, Marketing organizations that utilize pixel tagging and other scripts on our sites, Google Commerce Search and other Beta Initiatives, as well as many more
• Facilitate and partner closely with Analytics department to implement A/B testing tools and execution
• Aid in Ecommerce Team’s data process flows for increased efficiencies. Specifically, enhancing and improving Plow & Hearth’s content management systems, overseeing IT’s data feeds to third party sites, and building new designs for greater efficiency with current data processes
• Communicate closely with Customer Service to improve web sites’ effectiveness for customers and reduce overall call volume and order download issues
• Communicate with Directors, VPs, and Executives to ensure awareness of programs and communicate effectiveness in terms of dollars generated, dollars saved, or efficiencies created
• Manage and lead special project development in the organization for new ecommerce initiatives, such as new payment type integrations.
• Bachelor’s Degree
• 5+ years’ experience in technical role for mid-size to large organizations
• 5+ years’ experience in coding
• 3+ years’ experience in managing 2+ person teams
• .NET knowledge a plus, working knowledge of AJAX, jQuery, and CSS
• Ability to analyze, design, build and clearly communicate complex business strategies and implementations to all technical and non-technical audiences
• Strong project management skills, communication, and business management skills
• Effective multi-tasking and management of time, projects, prioritization, autonomous decision-making and collaborating within in-person and virtual teams
• Strong and obvious expert knowledge of online marketing with desire to constantly learn ever-changing industry trends to rapidly absorb, test, execute and teach fellow team members
Duties and responsibilities of the position include but are not limited to the following:
• Perform screening of products by season and web based offerings. Review of Product Information Forms (PIF) to determine if product requires documents of compliance to Federal, State and internal regulations and standards. Perform evaluation of product as required.
• Maintain up to date knowledge of Regulations, Standards and Guidelines as they apply to the products.
• Request testing for products; illustrating compliance to regulations and standards; company standards of quality; performance, and transit sustainability.
• Request Pre-shipment and During Production (Dupro) inspections of product purchase orders.
• Create and maintain department records on all aspects product review and analysis - including the updating database records and electronic vendor files.
• Collaborate with the Distribution Center Quality Control teams in all locations. Manage incoming inspection criteria; product discrepancies; Return-To-Vendor (RTV) processing; inspection support as required.
• Provide support services to the Merchandising and Customer Service departments in the areas of quality and safety. Responsibilities include the evaluation of safety/product alerts, respond to requests for assistance on product performance evaluation, and addressing customer concerns forwarded from Customer Service.
• Communicate with vendors regarding Federal and State regulations and standards as required to support compliance for company products.
• Manage the vendor Charge Back (CB) process for company products Process includes the verifying that forms are complete and accurate, record CB in the CB spreadsheet, verify contact information, calculate CB dollars, and notify vendors, process to accounting following the 5 day grace period.
• Perform analysis on returns data as identified through requests from internal departments and returns reports generated internally and externally. Analysis includes but not limited to: failure analysis, root cause analysis, product fatigue, and quality analysis.
• Generate reports based on analysis and product status.
• Interface with certified testing laboratories to resolve issues of product compliance with Federal and State standards.
• Communicate information with product or regulatory issues effectively and in a timely manner to involved parties; deal effectively and professionally under pressure.
• Assist with other projects/tasks as requested by the Product Safety/Quality Compliance Director.
• Bachelor’s degree preferred, or an equivalent level of training and experience.
• Accreditation preferred (ASQ Certified Quality Inspector)
• 7+ years experience interacting with merchandising, purchasing and warehouse operations, preferably in quality assurance/quality control, design, or manufacturing environments.
• Excellent organization skills are required.
• Must be experienced in program management; strong follow-through essential
• Must possess excellent computer skills (Windows environment – MS Word, Excel and Access – required; Visio, PowerPoint, and MS Project – preferred).
• The ability to take expedient action as needed, with a clear sense of priorities, is required.
• The ability to be an independent and firm decision maker within the established guidelines
• The ability to work independently is essential.
• Must be able to work well with others—building and maintaining good relationships.
• Demonstrate excellent communications skills.
• Communicate with many internal departments as well as outside vendors, and on occasion directly with customers.
Essential Duties & Responsibilities:
• Assist Retail Store Manager in all day to day functions:
o Keep appraised of all daily customer interactions
o Ensure all associates are spending time productively
o Daily follow-ups on customer service issues (i.e. special orders, phone calls)
o Store opening and closing procedures
• Focus on World Class Customer Service and handle all customer service related issues
• Take initiative to learn all products and procedures
• Maintain the Plow & Hearth brand in the display and layout of merchandise
• Other duties as assigned
• Prior retail experience required
• Excellent oral and written skills
• Excellent interpersonal skills
• Able to manage multiple tasks in a fast paced environment
• Highly motivated and able to work under pressure
• Strong basic computer skills
• Team player
• Weekend and evening hours required
• Possess strong leadership ability
• Professional and positive attitude
• Ability to lift 50 lbs.
Essential Duties & Responsibilities:
• Assist Retail Store Manager in all day to day functions:
• Keep appraised of all daily customer interactions
• Highly accessible to customers and associates
• Ability to coach, supervise, and develop associates
• Ensure all associates are spending time productively
• Daily follow-ups on customer service issues (i.e. special orders, phone calls)
• Store opening and closing procedures
• Focus on World Class Customer Service and handle all customer service related issues.
• Take initiative to learn all products and procedures
• Analyze inventory reports to help manager project budget figures and achieve goals
• Desire and ability to become a store manager
• Other duties as assigned
• Prior retail experience required
• Excellent oral and written skills
• Excellent interpersonal skills
• Able to manage multiple tasks in a fast paced environment
• Highly motivated and able to work under pressure
• Strong basic computer skills
• Team player
• Weekend and evening hours required
• Possess strong leadership ability
• Professional and positive attitude
• Ability to lift 50 lbs.
• Willing to relocate for future opportunities
Essential Duties & Responsibilities:
Duties and responsibilities of the position include but are not limited to the following:
• Apply professional knowledge of merchandising principles in order to meet sales, gross margin, and contribution objectives.
• Assist the Product Manager with the sourcing, development, selection, assortment planning and negotiation of product including pricing, terms, MOQ, etc. to maximize profitability.
• Ordering, tracking and delivery of samples with follow-up on all associated paperwork.
• Communicate and develop strong relationships with vendors to negotiate and confirm pricing, packaging, delivery, terms and advertising, preparing and executing vendor paperwork.
• Maintain vendor and product files
• Assist with development of new and exclusive products
• Ensure the organization and completion of testing new products.
• Serve as a liaison between Product Manager and Product Safety and Quality Compliance department.
• Team with the Product Manager to build Web only product programs and expansions.
• Assist in the collection and review of product specifications, catalog design, layout, photography and copywriting as part of the proofing process.
• Review copy and photography as part of the merchandising proofing team.
• Assist in product turnover process.
• Perform ongoing competitive analysis.
• Perform other duties as assigned.
• Apply professional knowledge of merchandising principles in order to meet sales, gross margin, and contribution objectives.
• Assist the Product Manager with the sourcing, development, selection, assortment planning and negotiation of product including pricing, terms, MOQ, etc. to maximize profitability.
• Ordering, tracking and delivery of samples with follow-up on all associated paperwork.
• Communicate and develop strong relationships with vendors to negotiate and confirm pricing, packaging, delivery, terms and advertising, preparing and executing vendor paperwork.
• Maintain vendor and product files
• Assist with development of new and exclusive products
• Ensure the organization and completion of testing new products.
• Serve as a liaison between Product Manager and Product Safety and Quality Compliance department.
• Team with the Product Manager to build Web only product programs and expansions.
• Assist in the collection and review of product specifications, catalog design, layout, photography and copywriting as part of the proofing process.
• Review copy and photography as part of the merchandising proofing team.
• Assist in product turnover process.
• Perform ongoing competitive analysis.
• Perform other duties as assigned.
Qualifications
The requirements listed below represent the minimum knowledge, skill, and/or ability required, to perform job function:
• Analytical Skills - Proactive, with ability to use thinking and reasoning to resolve a problem.
• Communication - Strong oral and written communication skills.
• Detail Oriented - Ability to organize, prioritize, multitask, and excel in a fast paced team environment.
• Computer Skills - Proficiency with Windows and Microsoft Office Suite. Prior experience utilizing a POS operating system (MOSIS), and forecast planning systems.
• Bachelor's degree from an accredited four year college or university or an equivalent combination of education and experience.
• At least 1 to 3 years of previous buyer or purchasing experience
• Work experience in catalog and e-commerce a plus.
• Travel required on occasion.
Product Manager – Children’s Group
Position Summary: Responsible for the business management of a category/categories within a Brand including ownership of gross margin, sales, profitability, vendor management, and sourcing. Maximize the development of the brand, sales, and profits or concepts for the department. Manage information across functions working closely with Creative, PSQC, Inventory Control, and Sourcing.
Essential Duties & Responsibilities:
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Negotiating - Proven record of win-win negotiations.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Team Player - Ability to work within a team of performers each skilled in her/her own specialty.
• Bachelor's Degree (four year college or university)
• Three to seven years related experience in merchandising/purchasing.
• Computer Skills - Required: Excel, Word, Publisher, Outlook; Preferred: Access; Understanding of POS systems (i.e. MOSIS)
• Valid/current U.S. Passport.
• Understanding of market conditions as it relates to merchandising.
• Previous experience in new product design and development preferred.
Interested Applicants should please submit a cover letter and resume to Human Resources by 5:00 pm on Tuesday January 15, 2013.
Essential Duties & Responsibilities:
Duties and responsibilities of the position include but are not limited to the following:
• Source and select products within designated categories that fit Brand merchandising strategy.
• Apply professional knowledge of merchandising principles in order to meet sales, gross margin, and contribution objectives.
• Develop new and exclusive products, some of which may be privately labeled.
• Communicate and develop partnerships with all vendors.
• Keep abreast of current industry and design trends.
• Sample, test and evaluate prospective new products to ensure compliance with all applicable standards.
• Negotiate and confirm pricing, packaging, delivery, terms and advertising with catalog vendors.
• Monitor and evaluate vendor performance and determine key strategic partnerships.
• Prepare data and material for product presentation to function Vice President and Children’s Group Merchandising Team.
• Analyze product performance.
• Assist with catalog design, layout, photography, and copywriting.
• Participate in weekly merchandise meetings with all departments.
• Interface with PSQC on routine basis to improve quality and testing conformity. Check all initial shipments of new products with QA to established baseline of acceptance.
• Project sales by item. Assist Inventory Control with recommendations for initial buys and reorder quantities and reducing overstocks.
• Monitor back order report and assist Inventory Control in resolving any related issues.
• Participate in the development of the annual trade show schedule and work within budget.
• Attend trade shows according to product line responsibility.
• Support corporate business plan.
• Responsible for the management and development of support staff.
• Source and select products within designated categories that fit Brand merchandising strategy.
• Apply professional knowledge of merchandising principles in order to meet sales, gross margin, and contribution objectives.
• Develop new and exclusive products, some of which may be privately labeled.
• Communicate and develop partnerships with all vendors.
• Keep abreast of current industry and design trends.
• Sample, test and evaluate prospective new products to ensure compliance with all applicable standards.
• Negotiate and confirm pricing, packaging, delivery, terms and advertising with catalog vendors.
• Monitor and evaluate vendor performance and determine key strategic partnerships.
• Prepare data and material for product presentation to function Vice President and Children’s Group Merchandising Team.
• Analyze product performance.
• Assist with catalog design, layout, photography, and copywriting.
• Participate in weekly merchandise meetings with all departments.
• Interface with PSQC on routine basis to improve quality and testing conformity. Check all initial shipments of new products with QA to established baseline of acceptance.
• Project sales by item. Assist Inventory Control with recommendations for initial buys and reorder quantities and reducing overstocks.
• Monitor back order report and assist Inventory Control in resolving any related issues.
• Participate in the development of the annual trade show schedule and work within budget.
• Attend trade shows according to product line responsibility.
• Support corporate business plan.
• Responsible for the management and development of support staff.
Qualifications
The requirements listed below represent the minimum knowledge, skill, and/or ability required, to perform job function:
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Negotiating - Proven record of win-win negotiations.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Team Player - Ability to work within a team of performers each skilled in her/her own specialty.
• Bachelor's Degree (four year college or university)
• Three to seven years related experience in merchandising/purchasing.
• Computer Skills - Required: Excel, Word, Publisher, Outlook; Preferred: Access; Understanding of POS systems (i.e. MOSIS)
• Valid/current U.S. Passport.
• Understanding of market conditions as it relates to merchandising.
• Previous experience in new product design and development preferred.
Interested Applicants should please submit a cover letter and resume to Human Resources by 5:00 pm on Tuesday January 15, 2013.
Internet Marketing Strategist
Do you love keeping up with the latest Search Engine, SEO, PLA, and Affiliate marketing tactics and trends? Creatively implementing and enhancing strategies daily? Do you live to execute, collect, analyze, optimize, trend, report and improve data across multiple marketing campaigns? Do you love to strategize and communicate success
and opportunities with key stakeholders?
Plow & Hearth seeks a driven and proactive inbound marketing professional to initiate and execute inbound marketing expansion. As an integral part of the Ecommerce division, this role will play an important impact in supporting the growth of Plow & Hearth’s six brands’ business by identifying and improving SEM, SEO, PLA, Affiliate and other new marketing opportunities across the web.
Essential Duties & Responsibilities:
Plow & Hearth seeks a driven and proactive inbound marketing professional to initiate and execute inbound marketing expansion. As an integral part of the Ecommerce division, this role will play an important impact in supporting the growth of Plow & Hearth’s six brands’ business by identifying and improving SEM, SEO, PLA, Affiliate and other new marketing opportunities across the web.
Essential Duties & Responsibilities:
Duties and responsibilities of the position include but are not limited to the following:
• Effectively execute Plow & Hearth’s search efforts (paid/PPC, natural and organic/SEO) while focusing on new customer creation and demand generation efforts through measurable business goals
• Work to shift business from other channels [catalog, CSEs] to these marketing channels for an improved marketing expense ratio
• Manage and partner with agency to support SEM/PPC programs; heavily guiding the strategy to manage, optimize and execute brand and nonbrand campaigns for the family of brands
• Engage in both SEO and PPC conversion rate optimization tactics for data driven business KPI’s
• Manage a team of 2-4 to manage the SEO and Affiliate programs. Work to grow the team to manage more of the SEM program internally
• Be the subject matter expert and develop direct reports to manage proactively all keyword and SEM (search engine marketing) initiatives
• Key Marketing contributor responsible for collaborating inbound marketing best practices with content authors, business stakeholders and cross-functional teams
• Routinely assist with ad hoc requests, data collection and reporting to monitor and communicate data trends to lines of business and stakeholders
• Consistently and proactively collaborate on effective keyword and tactic usage across Marketing, lines of business and the company, by proactively optimizing strategic plans within business goals and budget
Qualifications and Requirements:
The requirements listed below represent the minimum knowledge, skill, and/or ability required, to perform job function:
• 5+ years’ experience in strategy, management and execution of multiple goal-oriented campaigns using SEO, PPC, and Inbound Marketing. May possess experience with agency management although past hands-on execution is preferred.
• 5+ years’ experience using advanced tools including Google AdWords, Google Analytics, Yahoo! Sponsored Search, Bing, SEO tracking and keyword tools, bid management platform(s), and/or rules-based optimization systems
• 4+ years’ experience using web analytics and/or business intelligence tools to track key performance metrics
• Expertise in keyword tactics for generating revenue-driven traffic through organic SEO and paid search, content writing, testing, retesting and landing pages
• Exceptional analytical, quantitative and statistical skills combined with preferred academic study in a technical or quantitative discipline
• Ability to analyze, interpret, extrapolate and clearly communicate complex business strategies and methodologies to all technical and non-technical audiences
• Proven abilities with Excel manipulating hefty amounts of data and to create compelling, simple and effective data-driven PowerPoint decks
• Effective multi-tasking and management of time, projects, prioritization, autonomous decision-making and collaborating within in-person and virtual teams
• Strong and obvious expert knowledge of online marketing with desire to constantly learn ever-changing industry trends to rapidly absorb, test, execute and teach fellow team members
• Google AdWords and BingAds Certifications, with other online marketing certifications preferred
Circulation Manager
Plow & Hearth is looking for an expert in Catalog and Direct Mail Circulation to join its marketing team. This is a vital and challenging position responsible for driving the optimal print contact strategy for our collection of brands. The ideal candidate is forward thinking, understands the changing customer driven market place, loves problem solving, and has the creativity to see business applications based on analysis.
Essential Duties & Responsibilities:
Essential Duties & Responsibilities:
Duties and responsibilities of the position include but are not limited to the following:
Oversee catalog circulation management and other print initiatives to achieve stated productivity goals.
• Manage development of Circulation Mail Plans and Demand Planning for our catalog and direct mail efforts. Responsibilities include:
- Develop and manage detailed house file and prospecting strategies via a segmented contact strategy.
- Recommend and execute statistically valid promotional, creative, and circulation tests.
- Assist in the development of the promotional strategy.
- Manage weekly and end of season analyses of list and test results. Offer insights into current business trends and impact on planned performance.
- Assist in development of catalog expense budgets and manage costs to meet objectives.
• Manage the print merge purge and name selection processes.
- Create merge list of lists and specifications.
- Perform back end selections to conform to mailing and testing plans.
- Create and maintain various schedules as related to our mailing activities.
• Build and support strong internal and external relationships to help foster innovation and new opportunities.
- Utilize internal customer knowledge efforts to stay aware of our developing customer profiles.
- Work with internal online and retail marketing teams to understand opportunities and impact on print initiatives.
- Be aware of industry and customer trends, developing technology, and key vendor strategies.
• Other duties as assigned
Qualifications and Requirements:
The requirements listed below represent the minimum knowledge, skill, and/or ability required, to perform job function:
• Bachelor’s degree required, preferably in Marketing, Statistics, Applied Math, or Business
• A minimum of 1-3 years catalog circulation management experience; strong understanding of circulation concepts, practices, and procedures.
• Expert user of Microsoft Excel; experience working with data manipulation formulas and reporting.
• Excellent oral and written communication skills.
• Strong attention to detail and the ability to handle multiple tasks and projects concurrently.
• Ability to work both independently and as a team member.
• Deadline oriented
Sr. eCommerce Business Manager
Problem Solver, Self-Starter, Aggressive, Motivated, Strong Communicator, and Technical Expert. If you have been described as these, this position will be strongly suited to challenge you in rewarding ways. Plow & Hearth seeks a driven and proactive ecommerce business professional to design, execute and improve systems, manage key initiatives, and aid in program growth for the organization.
Essential Duties & Responsibilities:
Essential Duties & Responsibilities:
Duties and responsibilities of the position include but are not limited to the following:
• Serve as Sr. Representation for the Ecommerce Department, communicating and working with cross-functional departments to build out efficient and streamlined ecommerce efforts for the organization.
- Key cross-functional departments are: Merchant Groups, IT, Accounting, Customer Service, Creative, and Analytics
• Manage Ecommerce Team Front-End Web Developer(s) to maintain and enhance our 6+ websites, utilizing CSS, jQuery, AJAX, and other Front-End Scripting
• Manage Amazon Program and Team of 2 to build out and manage our Amazon data feeds as well as the production process and internal communication around the program
• Manage and build efficiencies and accuracies for data feeds for Internet Marketing Initiatives, such as LinkShare, Comparison Shopping Engines, eBay, and more
• Be strong liaison with 3rd party relationships, such as our Software as a Service Ecommerce Platform, Marketing organizations that utilize pixel tagging and other scripts on our sites, Google Commerce Search and other Beta Initiatives, as well as many more
• Facilitate and partner closely with Analytics department to implement A/B testing tools and execution
• Aid in Ecommerce Team’s data process flows for increased efficiencies. Specifically, enhancing and improving Plow & Hearth’s content management systems, overseeing IT’s data feeds to third party sites, and building new designs for greater efficiency with current data processes
• Communicate closely with Customer Service to improve web sites’ effectiveness for customers and reduce overall call volume and order download issues
• Communicate with Directors, VPs, and Executives to ensure awareness of programs and communicate effectiveness in terms of dollars generated, dollars saved, or efficiencies created
• Manage and lead special project development in the organization for new ecommerce initiatives, such as new payment type integrations.
Qualifications and Requirements:
The requirements listed below represent the minimum knowledge, skill, and/or ability required, to perform job function:
• Bachelor’s Degree
• 5+ years’ experience in technical role for mid-size to large organizations
• 5+ years’ experience in coding
• 3+ years’ experience in managing 2+ person teams
• .NET knowledge a plus, working knowledge of AJAX, jQuery, and CSS
• Ability to analyze, design, build and clearly communicate complex business strategies and implementations to all technical and non-technical audiences
• Strong project management skills, communication, and business management skills
• Effective multi-tasking and management of time, projects, prioritization, autonomous decision-making and collaborating within in-person and virtual teams
• Strong and obvious expert knowledge of online marketing with desire to constantly learn ever-changing industry trends to rapidly absorb, test, execute and teach fellow team members
Compliance Analyst
The Compliance Analyst ensures the effective quality screening and testing of company products; compliance with Federal, State and Internal product safety and quality regulations; and ensures that required records are updated and maintained. The Compliance Analyst must demonstrate a proficiency in product quality testing and inspection processes and be equipped to manage these processes in a dynamic environment.
Essential Duties & Responsibilities:
Essential Duties & Responsibilities:
Duties and responsibilities of the position include but are not limited to the following:
• Perform screening of products by season and web based offerings. Review of Product Information Forms (PIF) to determine if product requires documents of compliance to Federal, State and internal regulations and standards. Perform evaluation of product as required.
• Maintain up to date knowledge of Regulations, Standards and Guidelines as they apply to the products.
• Request testing for products; illustrating compliance to regulations and standards; company standards of quality; performance, and transit sustainability.
• Request Pre-shipment and During Production (Dupro) inspections of product purchase orders.
• Create and maintain department records on all aspects product review and analysis - including the updating database records and electronic vendor files.
• Collaborate with the Distribution Center Quality Control teams in all locations. Manage incoming inspection criteria; product discrepancies; Return-To-Vendor (RTV) processing; inspection support as required.
• Provide support services to the Merchandising and Customer Service departments in the areas of quality and safety. Responsibilities include the evaluation of safety/product alerts, respond to requests for assistance on product performance evaluation, and addressing customer concerns forwarded from Customer Service.
• Communicate with vendors regarding Federal and State regulations and standards as required to support compliance for company products.
• Manage the vendor Charge Back (CB) process for company products Process includes the verifying that forms are complete and accurate, record CB in the CB spreadsheet, verify contact information, calculate CB dollars, and notify vendors, process to accounting following the 5 day grace period.
• Perform analysis on returns data as identified through requests from internal departments and returns reports generated internally and externally. Analysis includes but not limited to: failure analysis, root cause analysis, product fatigue, and quality analysis.
• Generate reports based on analysis and product status.
• Interface with certified testing laboratories to resolve issues of product compliance with Federal and State standards.
• Communicate information with product or regulatory issues effectively and in a timely manner to involved parties; deal effectively and professionally under pressure.
• Assist with other projects/tasks as requested by the Product Safety/Quality Compliance Director.
Qualifications and Requirements:
The requirements listed below represent the minimum knowledge, skill, and/or ability required, to perform job function:
• Bachelor’s degree preferred, or an equivalent level of training and experience.
• Accreditation preferred (ASQ Certified Quality Inspector)
• 7+ years experience interacting with merchandising, purchasing and warehouse operations, preferably in quality assurance/quality control, design, or manufacturing environments.
• Excellent organization skills are required.
• Must be experienced in program management; strong follow-through essential
• Must possess excellent computer skills (Windows environment – MS Word, Excel and Access – required; Visio, PowerPoint, and MS Project – preferred).
• The ability to take expedient action as needed, with a clear sense of priorities, is required.
• The ability to be an independent and firm decision maker within the established guidelines
• The ability to work independently is essential.
• Must be able to work well with others—building and maintaining good relationships.
• Demonstrate excellent communications skills.
• Communicate with many internal departments as well as outside vendors, and on occasion directly with customers.
Retail Store Associate
Duties & Responsibilities
• Assist with all day-to-day functions of retail operation.
• Serve as sales associate, providing World Class Customer Service.
• Recognize customer is number one priority.
• Assist Manager with layout, display, and merchandise maintenance.
• Assist with assembly of all products.
• Responsible for restocking and facing merchandise.
• Other duties as assigned.
• Excellent interpersonal skills
• Able to manage multiple tasks and work independently
• Professional and Positive attitude
• Team player
• Weekend and evening hours required
• Must be able to lift approximately 50. lbs.
• Retail/selling skills desired
• Neat and clean appearance
• Strong basic computer skills
• Serve as sales associate, providing World Class Customer Service.
• Recognize customer is number one priority.
• Assist Manager with layout, display, and merchandise maintenance.
• Assist with assembly of all products.
• Responsible for restocking and facing merchandise.
• Other duties as assigned.
Qualifications
• Excellent oral and written communications skills• Excellent interpersonal skills
• Able to manage multiple tasks and work independently
• Professional and Positive attitude
• Team player
• Weekend and evening hours required
• Must be able to lift approximately 50. lbs.
• Retail/selling skills desired
• Neat and clean appearance
• Strong basic computer skills
Retail Store Manager
Duties & Responsibilities
• Responsible for all aspects of managing a retail operation, including strategic planning, merchandising, loss prevention, point-of-sale functions, and budgeting/expense controls.
• Focus on World Class Customer Service and handle all customer service related issues.
• Maintain appropriate inventory levels.
• Execute marketing strategies as directed.
• Review historical data and analysis for planning sales projections.
• Provide reporting for accounting department as directed.
• Maintain the Plow & Hearth image in the display and layout of merchandise.
• Coordinate physical inventory for retail.
• Hire, train, supervise and develop store personnel.
• Schedule associates within budget.
• Travel may be required.
• Other duties as assigned.
• Exceptional interpersonal communications skills
• Exceptional organizational skills
• Exceptional analytical skills
• Advanced computer skills
• Team player
• Highly motivated and able to work under pressure
• Positive attitude
• Weekend and evening hours required.
• Ability to lift 50 lbs.
• Focus on World Class Customer Service and handle all customer service related issues.
• Maintain appropriate inventory levels.
• Execute marketing strategies as directed.
• Review historical data and analysis for planning sales projections.
• Provide reporting for accounting department as directed.
• Maintain the Plow & Hearth image in the display and layout of merchandise.
• Coordinate physical inventory for retail.
• Hire, train, supervise and develop store personnel.
• Schedule associates within budget.
• Travel may be required.
• Other duties as assigned.
Qualifications
• 5+ years of retail management experience preferred• Exceptional interpersonal communications skills
• Exceptional organizational skills
• Exceptional analytical skills
• Advanced computer skills
• Team player
• Highly motivated and able to work under pressure
• Positive attitude
• Weekend and evening hours required.
• Ability to lift 50 lbs.
Retail Supervisor
Essential Duties & Responsibilities:
• Assist Retail Store Manager in all day to day functions:
o Keep appraised of all daily customer interactions
o Ensure all associates are spending time productively
o Daily follow-ups on customer service issues (i.e. special orders, phone calls)
o Store opening and closing procedures
• Focus on World Class Customer Service and handle all customer service related issues
• Take initiative to learn all products and procedures
• Maintain the Plow & Hearth brand in the display and layout of merchandise
• Other duties as assigned
Qualifications and Requirements:
The requirements listed below represent the minimum knowledge, skill, and/or ability required, to perform job function:
• Prior retail experience required
• Excellent oral and written skills
• Excellent interpersonal skills
• Able to manage multiple tasks in a fast paced environment
• Highly motivated and able to work under pressure
• Strong basic computer skills
• Team player
• Weekend and evening hours required
• Possess strong leadership ability
• Professional and positive attitude
• Ability to lift 50 lbs.
Retail Assistant Manager
Essential Duties & Responsibilities:
• Assist Retail Store Manager in all day to day functions:
• Keep appraised of all daily customer interactions
• Highly accessible to customers and associates
• Ability to coach, supervise, and develop associates
• Ensure all associates are spending time productively
• Daily follow-ups on customer service issues (i.e. special orders, phone calls)
• Store opening and closing procedures
• Focus on World Class Customer Service and handle all customer service related issues.
• Take initiative to learn all products and procedures
• Analyze inventory reports to help manager project budget figures and achieve goals
• Desire and ability to become a store manager
• Other duties as assigned
Qualifications and Requirements:
The requirements listed below represent the minimum knowledge, skill, and/or ability required, to perform job function:
• Prior retail experience required
• Excellent oral and written skills
• Excellent interpersonal skills
• Able to manage multiple tasks in a fast paced environment
• Highly motivated and able to work under pressure
• Strong basic computer skills
• Team player
• Weekend and evening hours required
• Possess strong leadership ability
• Professional and positive attitude
• Ability to lift 50 lbs.
• Willing to relocate for future opportunities
SHOP PLOW & HEARTH
COMPANY INFORMATION
PLOW & HEARTH RECOMMENDS
HearthSong:
Classic Toys
| Outdoor Play Toys
| Educational Toys
| Water & Pool Toys
| Fun With Gardening
| Dolls & Dollhouses
| Active Games
Magic Cabin: Pretend Play | Wooden Toys | Fairy Dolls | Rubens Barn Dolls | Dolls & Plush Dolls Wind & Weather: Weather Instruments | Garden Art | Whirligigs & Wind Spinners | Outdoor Wind Chimes | Rain Gauges | Garden Accents | Outdoor Thermometers Problem Solvers: Storage Solvers | Kitchen Organizers | Travel Accessories | Space Savers | Mud Rugs & Doormats Reuseit: Reusable Bags | Water Bottles | Gifts for Cooks | Food Storage & Food Savers | Bento Boxes |
|
|
The Web's most trusted signal of high quality customer service. |